Rheumatology
What is the MyChart Customer Service number?
415-514-6000
What is Anahi's favorite pizza spot?
Goat Hill
Home Department Admin Team
x13092
Patient Calling to Speak with Social Worker
1. Warm transfer to CHT CLIN CSQ
2. If no answer, route Telephone Encounter (TE) to Clinical Pool
How many cats does Nisa have?
2
What is the Rheumatology Clinic address?
400 Parnassus Avenue. Floor B1, San Francisco, CA, 94142
What is Shina's favorite drink?
Boba
Which Pool name is used for Triage related TE's?
[1005021] TRANSGENDER CARE ADMIN
Patient Complaint – In office experience, clinician availability, or FM/MD/APP specific
*Note: Contact Center Lead / Supervisor can not address directly
Patient Complaint – In office; call the leaders in priority order to get a live warm transfer and connect the patient with the practice leader, using the warm transfer standard work.
1. Administrative Supervisor (Grace Yoon – 415-476-1443)
2. Practice Manager (Joshua Ng – 415-353-2103)
3. Medical Assistant Supervisor (Jose "Tony" Giron – 415-476-1463)
4. Patient Relations 415-353-1936
If unable to reach any of the listed leaders, also route a telephone encounter to [21071003] Neph Parn Leadership.
What is Mario's favorite fast food?
El Pollo Loco
Who do we Teams Chat for Authorization escalations to the HT from Central Auth?
Grace Yoon and Joshua Ng
What type of Dog does Tionnie have?
Bulldog
Can patients that identify as they/them pronouns can be seen in this dept for HIV
No
Doctor to Doctor Call / Outside Care clinician speak with MD (i.e. Inpatient Nurse, ER, Home Health)
1. Warm transfer to non-urgent RN CSQ
2. If no answer, route Telephone Encounter (TE) to Clinical Pool
What does Doeshae like to do to relax?
Listen to music and dance
What Rheum Dx uses the abbreviation EGPA
Eosinophilic granulomatosis with polyangiitis
What type of books does Beverly like to read?
thriller/mystery books-currently a big fan of Freida McFadden
What is the Non-Urgent RN ext.
x13419
Patient calling to report an alert word
1. Warm Transfer to Urgent RN CSQ
2. If no answer, Teams Chat Clinical channel
3. Follow ROD escalation to CC Leadership
How many kids does Nisa have?
0
Which Rheum dx takes precedence on the Rheum multiple dx sheet, Systemic sclerosis or Systemic lupus erythematosus (SLE)?
Systemic sclerosis
When is Cecilia's due date?
November 8th
What do we do when patients have Late Cancellation (within 24 hours of appt)
1. Send a telephone encounter (TE) To the Admin Pool to notify the clinic of the cancellation
What is the number to call when patients call in to report Covid symptoms
415-514-7328
What did Mario want to be as a teenager?
An Astronaut