MSC
What does MSC stand for?
Medicare Support Center
On every call we let the consumer know this.
The Call is Recorded
The lone star state
Texas
Aaron is originally from what state?
Washington
All of our MSC trainings are in what site?
Brainshark
Give me three questions to use during the NEEDS analysis
I'm too lazy to type out a long list of them
Known for old people and orange juice
Florida
List three ways you can get in touch with Aaron
Call, Text, Email, Teams
When we log into the MSC portal we need to log in through this system
Citrix
Before we go over plan information we need to give this part of the script
The SOA
Where the statue of liberty is located
New York
How long has Aaron worked at Connexion Point?
3 years
The goal of MSC
To make Medicare simple
We need to use this to disposition and leave notes about our call
Interaction Tracking
All of Aaron's friends want him to bake these
Chocolate Chip Cookies
When speaking with a consumer we should always tag this on at the end of msc
At CVS
What is the email disclaimer?
Providing an email address authorizes us to contact you via email. You can opt out at any time. Your email will be handled consistent with our privacy policy, which you can find on our website at medicaresupportcenter.com
When is Aaron's birthday?
October 19th