Tasks
Morning shift duties are to:
a. Open desk, go get the drop boxes, return books
b. Sit down
c. Make coffee
d Start homework
a. Open desk, go get the drop boxes, return books
How is the hold shelf organized?
a. Alphabetically by first name of patron
b. Dewey decimal system
c. Authors’s last name
d. Alphabetically by last name of patron
d. Alphabetically by last name of patron
What to do if someone calls?
a. Let it ring
b. Pick up the phone and wait silently
c. Pick the phone up and immediately hang up so it won’t keep rining and you don’t have to talk to anyone
d. Pick up the phone and answer their questions
d. Pick up the phone and answer their questions
Should you have someone at the desk at all times?
a. Yes
b. No
c. Maybe
d. Wait, we’re supposed to sit at the desk?
a. Yes
What does MSE stand for?
Milton S. Eisenhower Library
Evening shift duties are to:
a. Take a nap
b. Go get drop boxes, return books
c. Check in the cart of books, check out the books to patrons, put books in correct locations
d. Clean the staff room
c. Check in the cart of books, check out the books to patrons, put books in correct locations
What site is used to request books by the patrons?
a. Catalyst
b. Alma
c. JHULibraryServices
d. MSEBrody
a. Catalyst
Patron asks you to turn down the heat, how do you respond?
a. Absolutely! I’ll get right on that
b. Sorry, the temperature is not within our control
c. Yell at them to go back to studying
d. Ignore them
b. Sorry, the temperature is not within our control
What website do we use for scanning books?
a. Elmaths
b. Almar
c. Elma
d. Alma
d. Alma
What does BLC stand for?
Brody Learnign Commons
Closing duties are to:
a. Put staff picks cart in back, power down computers, turn off back room light and close door, turn off heaters, put out closed sign
b. Put staff picks cart in back, lock staff door, power down computers, turn off back room light and close door, turn off heaters, put out closed sign
c. Put staff picks cart in back, lock staff door, power down computers, turn off back room light and close door, turn off heaters, put out closed sign, sweep behind the desk
d. Walk out
b. Put staff picks cart in back, lock staff door, power down computers, turn off back room light and close door, turn off heaters, put out closed sign
Where do reserves go when returned?
a. Put it in reserves bin in the back
b. Hand it to Steven
c. Place it on the Reserves shelf alphabetically
d. Put in on the hold shelf alphabetically
c. Place it on the Reserves shelf alphabetically
A patron asks: My J-card is having issues, can you fix it?
a. No
b. That just too bad
c. No but here’s the number for the J-card office
d. Sure, I’ll swipe it right here and it’ll be all better
c. No but here’s the number for the J-card office
For a 4 hour shift, how long is your break?
a. 10 minutes
b. 20 minutes
c. 25 minutes
d. 1 hour
c. 25 minutes
What does AFL stand for?
Arthur Friedheim Library
Opening Duties are to:
a. Say “hi” to Steven
b. Pull staff picks cart out, power on and sign into computers, take down closed sign
c. Login to computers
d. Put staff picks cart in back, lock staff door, power down computers
b. Pull staff picks cart out, power on and sign into computers, take down closed sign
How do you know if a book is office delivery?
a. Resource Sharing Label says it, otherwise it is a pop-up on alma when scanned
b. It is written on the label
c. It is written on the book
d. ILL Label says it, otherwise it is a pop-up on alma when scanned
a. Resource Sharing Label says it, otherwise it is a pop-up on alma when scanned
If an angry person comes in and is mean or yells at you what do you do?
a. Tell staff what happened and get them involved if possible
b. Hit them
c. Tell no one
d. Try to make them happy and fix their grievances
a. Tell staff what happened and get them involved if possible
How long can someone borrow a reserve book for?
a. Typically 24 hours
b. Typically 12 hours
c. Typically only while in the Library/Annex
d. Typically 1-3 business days depending on the book
a. Typically 24 hours
What does ILL stand for?
Inter Library Loans
What do you do when given a cart of books?
a. Scan in books, go to manage patron services and check out, put in proper locations
b. Scan in books, go to manage patron services and check out, put book marks in with date on them, put on hold shelf
c. Scan in books, go to manage patron services and check out, put book marks in with date on them, put in proper locations
d. Scan in books, go to manage patron services and check out, put on hold shelf
c. Scan in books, go to manage patron services and check out, put book marks in with date on them, put in proper locations
What does it mean if a name is in all capitals on the receipt?
a. It’s a VIP user
b. It’s a non affiliate and it goes to the back
c. It doesn’t mean anything
d. It is a staff member’s and must be moved to office delivery
b. It’s a non affiliate and it goes to the back
If someone is knocking at the door and can’t swipe in?
a. Just let them in
b. Go get security
c. Open the door and ask to see their J-Card so they can come in
d. Hide
b. Go get security
Where are the drop boxes located?
a. Merganthaller, Malone, Mason, Mudd
b. Brody, Gilman, Annex parking lot, and next to the desk
c. Brody cafe entry way, Brody reading room, Annex parking lot, and next to the desk
d. Merganthaller, in the depths of the steam tunnels, Mason, Wyman
b. Brody, Gilman, Annex parking lot, and next to the desk
What does LSC stand for?
Library Services Center