Verbal Escalation Continuum
Non-Verbal Behavior
Crisis Development Model
Odds and Ends
Miscellaneous
100
What is the first type of verbal escalation a student can show and how staff should respond
What is Questioning and staff should give a rational response
100
What is the definition of proxemics?
What is personal space
100
This is the first level on the Crisis Development model - both student behavior and staff response
What is Anxiety and staff are Supportive
100
What is one way that staff fear and anxiety is productive?
What is increased speed and strength, increased sensory acuity, or decreased reaction time
100
Describe three reasons you should use the Supportive Stance
What is communicates respect, nonthreatening, and maintains safety
200
What is the second type of verbal escalation a student can show and how staff should respond
What is Refusal and staff should set limits
200
What is the definition of kinesics?
What is body language
200
This is the second level on the Crisis Development model - both student behavior and staff response
What is Defensive and staff are Directive
200
What is one way for staff to rationally detach?
What is ____________(answer must include a way for staff to manage their own behavior and attitude)
200
What are the values that underpin this course?
What is Care, Welfare, Safety, and Security
300
What is the third type of verbal escalation a student can show and how staff should respond
What is Release and staff should allow for venting and remove the audience
300
What is the definition of haptics?
What is communication through touch
300
This is the fourth level on the Crisis Development model - both student behavior and staff response
What is Tension Reduction and staff use Therapeutic Rapport
300
What is an example of a precipitating factor?
What is _______________(answer must be a factor that influences behavior)
300
List two ways the Decision-Making matrix model is used to consider risk
What is Likelihood and Severity
400
What is the fourth type of verbal escalation a student can show and how staff should respond
What is Intimidation and staff should take all threats seriously and seek assistance
400
What is paraverbal communication?
What is the vocal part of speech, excluding words
400
This is the third level on the Crisis Development model - both student behavior and staff response
What is Risk Behavior and staff respond with Physical Intervention
400
What is empathic listening
What is an active process to discern what a person is saying
400
Postvention is use for: A. Staff only B. Person in crisis only C. Staff and person in crisis
What is C - staff and person in crisis
500
What is the fifth type of verbal escalation a student can show and how staff should respond
What is Tension Reduction and staff should respond with Therapeutic Rapport
500
What are the three parts of paraverbal communication?
What is tone, volume, and cadence
500
Why is the value of learning the four levels and corresponding staff attitudes?
What is so staff know how to respond, so staff don't escalate the situation
500
What are the three approaches to limit setting (3 types of statements)
What is Interrupt and Redirect, When and Then, and If and Then
500
What are the three keys to limit setting?
What is simple/clear, reasonable, and enforceable
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