Activation
The process that is required to activate any Office product
Sign in
The place where the customer should always install their product from.
MSA
The place in the customer's MSA where they can find their purchased product.
Services and Subscriptions
The error message the customer might see if they are trying to activate their Home and Business 2019 on more than one device?
The activation wizard
The place a HUP Perpetual customer can find instructions on how to install their product.
The receipt.
Account Recovery Form
The tool that the customer uses when they are unable to remember their MSFT password and they do not have access to the security information on their account.
The issue that occurs when a customer's current product is displaying incorrect information from a previous product.
License issue
The tool used to assist a customer who's installation keeps crashing and has slow internet.
Offline Installer
The steps to sign in to a profile on Word.
File>Account>User Information
"Install limit reached"
This error message could appear when PACSR has been used too many times.
What options are shown in this click path? MSA>Install>Other options>Version
Bit rate options for customer's office product.
This occurs when a customer has a secondary method of verification setup when access their MSA.
MFA/Two-step verification
A tool used only by Tier 2 to fix some issues and error messages.
Manual Uninstall
The place a customer can go to see a list of installations for a particular product.
MSA>Services and Subscriptions>Installs
Two things you check when a customer is unable to find their product on their MSA.
Any other emails the customer has and other people's emails/MSAs who may have assisted them with setting their product up.