Oh Alisonnnnn!
What is the process for securing coverage (for most MDs)?
You should reach out to your MDs POD. If they cannot cover then you can reach out to the other MDS outside the PODs. When all else fails ask Alison.
When can we schedule a telehealth appt with a patient that lives in a state our MD is not licensed in? (2 possible answers)
1. If the MD approves to not bill.
2. If the pt will be in a state that we are licensed to practice in (i.e. NY or NJ).
What is the minimum information that EVERY email should have? (3 Items)
A Persons Name(relation to pt)
A Reason for the call
A Call back number
When does open enrollment End?
Nov 1
What locations require an OB for Chemo
WES
What 3 things do you need to transfer a pager?
Website, Pager numbers , Time away
Bonus: What time does pager forwarding start and end?
When all else fails Ask Alison
How to schedule a colonoscopy/endoscopy?
create a case and call the scheduling line
A pt request to talk to an RN and there is no previous correspondence about this pt. What steps should we take before we send the email?
1. Is this a clinical concern or a scheduling concern?
What are ESSTA hours and how are they used?
ESSTA is protected time.
Bonus question: How many hours a year do you get of ESSTA?
Minimum amount of time you should schedule between visit and treatment?
1 hour
Who can create a zoom link?
Anyone can up until 40 minutes - anything outside of that will require an account
LEAVE ALISON ALONE :)
A patient needs a surgical consult. What should you do?
Submit an IR request on salesforce
When a pt calls us to follow up on a request - what should we be doing before sending an email?
Searching the chain and seeing if there are any recent chains or anything to communicate to a pt
What service is used for friends and family of MSK employees with a new cancer diagnosis?
MSK Direct
Chemo orders are dated incorrectly. Who is able to re-date them? What's the process?
How do you find your MDs license/NPI number?
1. PCP sheet, NPI site or GOOGLE IS FREE :)
When all else fails ask Alison
What steps 3 steps are needed when scheduling an Adhoc appt?
1. Confirm if MD will be in person on Tele
2. Confirm if md needs nursing and request if needed
3. Email the adhoc account to ensure you get a pod(if in person) and CC assigned.
When schededuling pts in a NV slot we can ________book but not _______book
Double - Over
When is our go-live date for Epic?
February 1, 2025
What time frames should standalone vaccine appts. be scheduled?
EARLY AM (Before 10 AM) & 6PM or later
How do you split a cost center in a reimbursement? I.e. MD has a SKI fund and MEM fund.
There's a green arrow that splits into two arrow heads ORRRRRR Ask Alison
When a provider request an LP what should we be ensuring?
If they want it with XR or not
Pt had Pets scans done in Jan 2024 and September 2024. Your provider has asked for both of these scans to be read. What would be the process?
We do not read scans older than 3 months. The Jan PET will be submitted FF and the Sept scan will be submitted FR. They will do a comparison to both scans.
Bonus question: Your MD doesnt care and is adamant about both being sep reads - what can you do?
What is the name of the mental health Benefit we offer
Magellan
RN reaches out and say Pt need Neupogen Injection today and see a slot avail when you go to self-schedule. What are your next steps?
You should NEVER schedule same day. The RN needs to talk to charge and when/if it's approved they will give you a slot/time