Chat & Support Etiquette
Before posting in support chats, you’re required to use this internal assistant and include a screenshot of its answer.
What is AI@MS?
If a client is HRV and can’t complete registration due to a wrong phone number, you can help using this method.
What is verbal OTP?
This key combo opens the Snipping Tool so you can capture an image and paste it into Teams.
What is Windows + Shift + S?
When you are working after hours or on a holiday what chat should you post in?
What is AfterHours/Weekend/Holiday?
The standardized question format includes these four fields (in order) after account/username to efficiently field questions.
What are Resources used, Who’s on the line, Issue, and Question?