Res Life Student Handbook
Up to how many visitors can residents have at a time?
Two
What time are you responsible for picking up the duty phone?
8pm
If a group of two or more people begins to create a disturbance, who are the two people that you contact?
Public Safety and your Community Director.
What form should you reference during a roommate conflict?
Roommate contract agreement.
What other language does Anna speak?
German
24 hours
What should you do if you cannot see a visitor in the visitor tracking section of Omnigo?
Adjust the time frame for the hours in the search bar
Those with a cell phone are encouraged to download the ____________ app.
Rave Guardian
In a mediation, you should not be a rescuer; you should be a ______.
Helper
What country did James get his grad degree in?
Canada
What should you avoid using on walls and furnishings? Please list at least two.
Screws, staples, tacks, nails or adhesive LED strip lights.
How many floor meetings and programs do you need in an academic year?
12
What is the first thing that an RA should do when Public Safety arrives at the scene of an incident?
Immediately identify yourself as an RA.
What should you do if a resident flees the situation after responding to an incident?
If they run away, let them. Gather information from other witnesses. Communicate about the event to your Community Director.
What is the name of Jason's cat?
Norman Bates
What happens when any property is left in a room after a student checks out?
What should you do first before you commit to time off?
Communicate with your Community Director
What is the acronym we use when dealing with students experiencing distress?
Acknowledge
Support
Keep in Touch
If the roommates and the RA cannot resolve the issue, what should they do?
Roommate conflict should be referred to the Assistant Community Director.
What family restaurant did all three Community Directors go to on Anna's first week?
Zaffiro's Pizza The Original
If a resident loses their mail or room key, how many hours do they have to report the loss to the front desk?
Zero, they should report immediately.
What should you do when a resident receives a new set of keys for their room replacement lock?
Update the key issue report, write down the new key number and contact the Community Director for completion of the process.
What are the outside evacuation sites for each Residential Facility?
Viets & Mellowes: Diercks Patio
MLH: E. Juneau Ave. between N. Milwaukee St. & N. Broadway (South Side of Street)
Grohmann: Water Street Parking Lot
What are three good active listening techniques?
Listen for content and feelings.
Paraphrase
Ask open-ended questions
Ask closed-ended questions when you need specific facts.
Do not agree or disagree with the person.
Clarify comments to help the person see other points of view.
Encourage the person to reflect on the conversation.
Acknowledge the other person's worth, value, and feelings on the issue.
What do all three Community Directors believe to be the most important expectation for all RA's?
Prompt Communication