Equipment
The piece of equipment that mounts to the side of the home
What is the NID?
This is the first step of the installation process
What is Locate?
A measurement of how quickly information from your network is sent to external networks
What is Upload Speed?
Another word for Managed Wi-Fi
What is the Router?
"I don't know."
"Just a second."
"Calm down."
What are the forbidden phrases of customer service?
Also known as the Gigaspire
What is the Router?
The best placement in the home for the Router
What is the center of home?
Measures how fast a data packet travels to the server and back
What is Ping?
The only package that comes with Managed Wi-Fi and the Safe & Secure Package
What is the Ultimate Package?
Failure to offer Voice Services on a new account set up
Failure to verify or set up CPNI when discussing account information
Profanity
What are things that result in an Auto Fail on a QA?
This piece of equipment is mounted to the pole
What is the Feeder?
This step requires someone over the age of 18 to be present
What is Home Install?
Smallest unit of computer information
What is a Bit?
Optimum performance for 5 - 15 devices
What is the Premier Package?
Typing speed, a degree, learning how to work in BroadHub
What are examples of hard skills?
Also known as the Mesh
What is the Extender?
Underground fencing or sprinkler systems
What are things you advise the member to do in preparation for the Drop Install?
A measurement of how quickly information from external sources is received by your network
What is Download Speed?
Premier + Router = ?
Hint: Looking for a dollar amount
What two items amount to $84.90?
Emphasizing words and syllables to enhance message
What is Inflection?
This piece of equipment brings the internet into the home
What is the ONT?
1. Locate
2. Drop
3. Home Install
What are the three steps of the Installation Process?
2,000Mbps
What is a Gigabit?
The amount charged monthly for a paper bill
What is $1?
Remove distractions
What is the first step of Active Listening?