MSR JEOPARDY

Tech&Compliance

100

If Prior Insurance status is...
Cancelled, Expired, or Lapse, what fields do we confirm?

All fields

200

If the member refuses to insure all acceptable underlying non-commercial vehicles with USAA and the USAA Insurance Agency, what do you do?

Decline the policy

300

In what states is a pre-insurance inspection required?

Massachusetts, New Jersey, and New York.

400

What are the Required underlying limits for auto, renters, and homeowners, to be eligible for an Umbrella policy?

Property: 300,000
Auto: 300/500/100

500

What do, Homeowners with no mortgage, vpp, and umbrella have in common with what you're required to say about billing at policy issuance? (Hint: Renters and Auto have this built into the quote)

Billing over 11 months rather than 12

Auto

100

Which states have a policy start date as "Day of Contact"?

NY, CT, NV, PA.

200

What are the 4 acceptable circumstances for a spouse with a separate policy?

• The named insured and spouse reside in separate households (due to geographic separation) but are still legally married.
• The named insured lives on base. The spouse resides with his/her parents and is still covered under the parent's policy.
• The named insured and spouse prefer to maintain separate coverage. The spouse (NOT the named insured) has coverage with another carrier.
• Liability coverage is provided by the spouse's employer and includes coverage for personal use.

300

If the member has two houses in two states, one is a vacation home, that has a vehicle stored there, what operator status do we give the two respective spouses on the two respective policies?

Operator and Alternate Locations and
Alternate Locations and Operator.

400

Who needs to be Insured on the policy?

Any licensed resident relative without their own insurance.

Any unrelated licensed resident if they drive the NI vehicle and do not own their own.

500

Where would a member reconcile an accident that we pulled via CLUE? via MVR?

LexisNexis

State DMV

Property

100

What types of addresses are unacceptable for Renters Insurance?

P.O. BOX AND STORAGE UNIT ADDRESS

200

What is the appropriate earliest effective date for property insurance?

Day after call

300

What are 3 examples of an acceptable additional insured for renters or homeowners?

• Cohabitant (non-related resident)
• Non-Business Trust
• Landlord
• Co-owner 
• Cohabitant (Non-related resident)
• Condominium Association
• Contract of Sale
• Trust
• Estate 
• A family owned business
• Marina for a watercraft
• Country club for a golf cart
• Hawaii Lessor
• Kansas Only: Cluster/Townhome Association

400

What are two examples of UNNACCEPTABLE additional insureds on a Homeowners or Renters policy?

• Off premises liability requests.
• Rent to Own UPP situations.
• Special Events/Host Liquor Liability/Rented Booth requests.
• Landlords
• A builder constructing or renovating the dwelling
  
  Roommates

500

What are the Loss History Guidlines for Renters?

Renters:
There are two (2) or more property (Renters or Homeowners) losses within the past three (3) years.

Umbrella

100

If a member has a child in the household who has their own policy, do we add them to the umbrella or not?

We add them

200

What available limits do we have for Umbrella? If the member needs higher limits what do we do?

1,2,3,4, and 5 million.

Insure 5 million and transfer to the Agency

300

What should prompt us to perform a liability review?

The member calls.

The member mentions they own a second home.

Member lets us know about their increased income.

Member tells us about a child beginning to drive or going away to school.

Member is buying a home.

Members new home has a pool.

400

Does a Ceded NC Auto policy holder qualify for Umbrella insurance? Why or why not?

No, their highest auto liability limit is 100/300/50.

500

In which states do we have an Uninsured Motorist Endorsement via Umbrella?

FL, IN, LA, NH, VT, WI, and WV.

SERVE

100

What does S.E.R.V.E. stand for... in order?

Situation
Explore
Respond
Value
Engage

200

What are does CCT stand for in "Explore"?

Clues, Cues, and Triggers.

300

What is a physical characteristic that is able to be heard over the phone?

SMILE

400

What are 3 questions you ask at the beginning of your call to set up the rest of the call?

No wrong answer, but no hesitation allowed.

500

What are 4 steps you can  use to respond to an objection according to KC?

• Ask questions to understand the objection.
• Provide clarity as needed.
• Share the value of the product/service as it relates to the member's needs.
• If additional clarity isn't needed, position USAA for the future.