Category 1
The relationship between occupancy and average rate refers to _______________
What is REVPAR?
When a casino "_________" a player, they watch and record information such as the length of time at the casino, the amount of money wagered and the player's credit line
What is "tracks"?
Two main areas where computers are improving operations in the hospitality industry are ___________ and _____________
What are reservations and staffing?
The process of establishing a distinctive place in the market
What is positioning?
The definition of the acronym PMS in hospitality
What is Property Management System?
A world class gambler may also be known by the term "_____________".
What is a whale?
There are ___ phases to the business cycle
What is four?
Two major cost cutting areas from an operations standpoint are __________________ and __________________
What are efficient engineering systems and effective security measures?
The point at which costs equal revenue is known as ___________________
What is the break-even point?
Bill Marriott was known for his ____________ skills.
What are marketing skills?
The practice of varying the room rate as the occupancy varies is known as ______________ management
What is yield management?
Subtracting its food cost from its selling price as a direct measure of profitability is how to determine the ____________ ________ of a menu item
What is the contribution margin?
Revenue- Operating costs (before taxes)=_________
What is Gross Operating Profit?
The general manager's responsibilities encompass ____ main areas
What is four?
An anticipated sequence of interactions implicitly held by both the service person and the guest is called a ____________ ____________
What is a service script?
a detailed record of customer preference from the menu item selection is known as ______ ____
What is menu mix?
This law allowed gaming on reservations, provided that they negotiated in good faith with the state government
What is the Indian Gaming Regulatory Act?
Typically this person acts as a liaison between meeting planners and the hotel
Who is the convention services?
an individual is part of ______ or more market segments
What is "two"?
Greed by _____________, __________ and ___________ are not considered to be a benefit of the gaming industry
What is employees, politicians and customers?
Annual dollar value, number of meals served and number of seats are all ways in which the size of a ______________ _____________ can be described
What is a foodservice facility?
The location in a casino where chips are converted in to paper money
What is the "cage"?
These focus on sets of needs and expectations of the customer
What are market segments?
The two primary target groups for the resort industry
Who are the baby boomers veteran generations?
The many elements in a foodservice operation that contribute to its function as a complete and organized system serving the needs of its guests is known as the ______________
What is the concept?