Core Values
You discover you quoted the wrong rate or missed a pickup appointment.
Instead of hiding it or hoping no one notices, you immediately tell your team and work to correct it.
Answer: Integrity
What is the paperwork called that we send to the carrier after booking a load AND what is the paperwork called the carriers receive once they have loaded and offloaded
Answer: Rate Confirmation - a biding legal contract spelling out the shipment and all requirements between SUNTECKtts and the carrier moving the load
BOL - paperwork given to driver at shipper listing all necessary information including shipper, receiver, piece count, commodity, and other details
POD - the BOL but signed and dated by the receiver
What type of trailer CANNOT haul brick
Answer: Reefer
What are the things you need to vet before passing a call?
Answer:
Who is calling?
Why are they calling?
Who do they need?
Which parade is famous for its giant balloons on Thanksgiving Day?
Answer: Macy’s Thanksgiving Day Parade
Even if you’ve been in the industry for years, you don’t act like you know it all.
You ask questions, stay curious, and welcome new information.
Answer: Being Humble
What is our detention and TONU policy?
Answer: We don't do detention at FCFS facilities - For APPTS, first 4 hours free then $25.00 and hour after the 4
TONU - $100.00 if we pay a TONU, driver has to be dispatched or at the facility to get a TONU
What is the gross weight of a van truck/ trailer
Answer: 80k
What do we sell?
Answer: NOTHINGGG its a service
What is the name of the ship the Pilgrims arrived on?
Answer: The Mayflower
You treat every load—big or small—with seriousness and respect because you know it represents someone else’s trust.
Answer: Having Honor
What are the most common 3 sizes of tarps?
Answer: 4ft, 6ft and 8ft
What is the difference between over gross and over axle?
Answer:
Over gross: The total maximum weight of the entire vehicle
Over Axle: The maximum allowable weight on a specific axle or group of axles
Name the Rule of 5
Answer:
1. Teamwork
2. Freight Management
3. Customer Service
4. Communication
5. Strategize (game planning for future)
What famous rock did the Pilgrims reportedly land on?
Answer: Plymouth Rock
What is the quote at the bottom of our Core Values?
Answer: "I will win because I have faith, courage, and enthusiasm!"
How many hours can a driver drive in a day?
Answer: 11 hours
What does dock height mean and what type of equipment is not dock height?
Answer: Dock height is the height of the loading dock platform - which is typically 44 to 48 inches // Sprinter vans
Name all of the status of loads AND explain what they mean
*Bonus 10 Points if you can name AND explain the 3 Status's after Delivered*
Active - Load has been built in the system
Booked - Carrier is assigned to the the load, but is not actively moving
Dispatched - Carrier is actively going to the shipper to pick up the load
At Origin - At the location in which the shipment will be picked up
Picked up - Carrier is in possession of cargo
Out for delivery - Day of delivery & traveling towards receiver
At destination - At the site unloading cargo
Delivered - Carrier is no longer in possession of cargo but load is not ready to be paid.
Delivered Final - Load is finalized and ready to review documents for payment
Invoiced - Sent invoice to customer to receive payment
Posted - Customer has paid us, does not indicate carrier payment status
What is the average weight of a Thanksgiving turkey sold in the U.S.?
Answer: About 15 pounds
List off all of our core values
Be experts
Have integrity
Build Relationships
Do your best work
Have honor
Be positive
Have a team mentality
Be Humble
Respect the potential and significance of each person
What is driver coercion?
Answer: When carrier, shipper, receiver, or broker pressures a driver to violate federal safety regulations, such as hours-of-service limits
What are the trailer requirements to haul food grade products?
Answer: Clean and in good condition with no holes, smells or dents!
How long has MSTK been with Sunteck?
Answer: 15 years
What traditional Thanksgiving food was NOT served at the first Thanksgiving?
Answer: Pumpkin pie (they had pumpkins but no sugar)