MSU Call Center

Caller Trivia

100

Who always says "very cool"?

Ryan Fabyanski

200

Which veteran caller literally lives in a big rock?

Rhianna

300

Who is the caller that loves caterpillars?

Brittany

400

Name one of the two most popular zodiac sign here.

Libra or Scorpio

500

There are two male callers here with the same name and three female callers with the same name.  What letter does all their names start with?  Double points if you name all their last names.

K

Ramirez, Franklin, Watts, Mendoza, and Sherman

Supe Trivia

100

What school did Bianca go to?

University of Nevada, Reno

200

What is Kenneth's major?

Business Administration:Marketing

300

Brandon's initials spell out what popular slang word?

BAE

400

What was Bianca's major in college?

Business Administration: Management

500

The two current supes met each other in the call center.  What month did they meet?

October

Call Center Jargon

100

What does LASC stand for?

Listen. Acknowledge. Support. Continue.

200

LYBUNT, SYBUNT, BLANK, and Non Donors/Futures, fill in the blank.

Lapsed/Long Lapsed

300

What are the names of the two types of credit card asks?

Assumptive and Persuasive

400

What does the Acronym CPH stand for?

Completes or Contacts per hour

500

What are the two departments that work with the call center?

Annual Giving & Alumni Relations

MSU Trivia

100

What year was The New Jersey State Normal School founded?

1908

200

Who is the President of Montclair State University?

Dr. Susan A. Cole

300

Name the most recent dorm addition on campus?(hint:this is kind of a trick question)

Dinallo and/or Machuga Heights.  Stone hall was actually one of the original dorms, was renovated into an academic advisor building, and re-renovated back to a dorm to meet demand for increase in residents.

400

Name 7 of the 11 colleges & schools at Montclair State University.

• College of the Arts
• Jump toCollege of Education and Human Services
• Jump toCollege of Humanities and Social Sciences
• Jump toCollege of Science and Mathematics
• Jump toFeliciano School of Business
• Jump toJohn J. Cali School of Music
• Jump toNew Jersey School of Conservation
• Jump toSchool of Communication and Media
• Jump toSchool of Nursing
• Jump toThe Graduate School
• Jump toUniversity College

500

What building on campus is named after the first black president of the university?

Dickson Hall

Remember from training

100

What does philanthropy mean?

The love of man

200

We are not telemarketers because we don't do this type of call.

Cold calls

300

What is the subject line for all emails to the callcenter to drop a shift?

CALL OFF

400

Which supervisor was promoted to the position first?

Neither, we became supervisors at the same time

500

When does our fiscal year begin and end?

July 1-June 30