All About CoServ
What nickname we use to refer to our electric customers
What is a member?
Reasons a deposit can be waived
What is a CRL?
Active Duty Military or recently discharged
65 or older.
SmartHub registration is completed at which level
What is the Customer Level?
A time when we cannot disconnect
What is the weekend? /
What is Saturday and Sunday? /
What are holidays?
Who approves time off requests?
Who is Andi Biffar?
Accepted: Who is your Supervisor?
CoServ's CEO
Who is Donnie Clary?
A cash payment option we offer
What is Money Gram?
Electric Service Connection fee
What is $40?
Earliest we can disconnect services
What is next business day.
Call Center Director
What is Stephen Meers?
Number of Districts that represent the Board
What is Seven?
A form of payment that drafts every month
What is Auto Pay?
What is Bank Draft?
Initial Gas Meter read fee
What is $19?
Electric meter type if "Transfer in Office" or "Remote Connect/Disconnect" is not present in the alerts
What is a Non-Standard Meter?
What is a date of birth and phone number?
When we started offering Gas Services
What is 1998?
1 Star Electric Deposit Amount
What is 1/6th or $300?
Standard Gas deposit
What is $60?
Service order type when disconnecting Electric & a Transfer in Office alert is present
What is FLD Change of Serv Elec?
Legal agreement where the service will go back into the apartment complex's name when a tenant disconnects
What is a Continual Service Agreeement?
The reason a member cannot choose their provider
What is a regulated provider/entity?
What is regulation?
Past due amount in which a property investigation is needed
What is $250.00 or more?
Gas Connection fee
What is $65?
Service order type we will never convert
What is Remcut or Cutoff?
A program where we round up a member's bill to the nearest whole dollar and donate any funds towards local non-profit organizations
What is Operation Round Up?