Bookings
What are the booking sources we use for a car rental?
Tengroup portal, Amadeus, or the car rental companies directly that have a vendor card
What is the proper format for a job title?
Action (booked, urgent, cancel, etc.) - Request Type – Location – Specifics – Dates and Times – Quantity – Conformation number (if booked job).
Proper job title format example: BOOKED - HOTEL – Las Vegas – MGM Grand - July04th/July7th - 2 pax – 111222333444
What are the steps for canceling a car rental?
Pull up a reservation with the booking source. Cancel in TTS, send a cancellation confirmation email
What are the steps to secure a car rental booking and the smart flows are used?
TKOK, RF(office)(name), Car Rental, retention, Ten Company
How do we properly pull up TTS to add a booking?
The travel tab on the job sheet
What email should be used for bookings so the team can have access?
MTLS@tengroup.com
What are the SLA's for follow-up times?
3 hrs, 24 hrs, or whatever time was set up with the member. For urgent 1hr or less
Who do we contact for refunds with Hotelbed?
Flight Ticketing and/or TravelPaymentUK@tengroup.com
What are the steps to secure a hotel booking and the smart flows are used?
TKOK, RF(office)(name), Hotel, retention, Ten Company
In what case is it most ideal to use TTS as a search source?
When the member is inquiring about hotels from the platform
What are the two options for making payments for Expedia?
PVT and TTS
If a member has two requests for the same job how many jobs would that be?
1 main + 1 linked
How do you cancel the booking in TTS?
By clicking the x in the booking details box
What smart flows are used for flight bookings?
Contact details(if not done already), PUB, Rules, Ten Contact Info, Retention, TSA
You can find ALL hotels on TTS that are in Amadeus.
True or False
Flase; Only GHC hotels
What are the codes used to create a PNR in Amadeus?
FXR, FXP, TKTL,AP, RF(Office)(name),SRCTCME- Members//email.com/SRCTCM-1231231234(Optional), ER, IR
What are the four steps for creating a brief?
1. Tell a story (details of the call)
2. Request/on-call research provided (including the source of quotes, details, T&C's, etc.)
3. Any proactivity provided to the member
4. SLA/DL communicated with member
What are the correct codes in Amadeus to fully cancel a booking?
XE,ER, and IR
What code is used to pull up the lowest fare for ALL flight options?
FXD
What are the two things that need to be done before adding a booking into TTS?
Assign to me and create quote
When booking a hotel directly with the hotel or on the hotel website. What should the LM make sure they do?
Contact the hotel to attach the IATA number to the booking.
What do the colors for the job priority(traffic lights) mean?
TRAFFIC LIGHTS | TenMaid:
Red | Urgent job and requires action immediately * Requests marked 'red' will always appear on the top of your 'homepage' (even if the DL is later than other requests)
White | Ready to close
Orange | Overdue Deadline (DL)
Green | To be completed within 24 hours
Blue | Requests over 24 hours * jobs due outside of 24 hours
Purple | Future request * Monitor artist, music, concerts, events
How do you cancel a flight for a member when it was booked directly on the website?
We don't, the member would have to cancel it on their own or with the airline themselves.
What is the code used to see rates for the best fully refundable options only?
Best fully refundable ticket: FXR/K/R,*RF
Where can you find the resort fee details in TTS when quoting or booking hotels?
By clicking on the (i)dot