Plumbing
Customers HWT is leaking from the tank itself. How do we book this job?
Set up an estimate to replace the HWT
What system is commonly found in rural areas?
Heat Pump
How many tanks does an Aerobic system normally have?
Three
Who is the Electrical Field Supervisor?
Anthony Benson
Where do you go once you have booked a job to add a membership to the customers account?
Invoice
Whole home is backing up, no septic system, what business type would you choose?
Drain and Sewer
What is the outdoor unit called in normal HVAC system?
Condensor
How often do we perform maintenance with an Aerobic membership?
Every 3 months
How do you schedule a Generator service?
We do not service Generators - refer to Airco
Where do you look for information regarding what service was performed while at a customers home?
Invoice for the job they are asking about
What Plumbing Service does Murray NOT handle?
Boring
This type of HVAC system is typically installed for smaller spaces, IE garages, sheds, even apartments.
Mini Split
If a customer has an Aerobic Membership, and their WHOLE home is backing up, who should you send out first?
Enviromental
What is the most important part of scheduling an Electrical Estimate?
Making sure you add ESTIMATE tag to the job
Where do you find your call metrics?
The Dashboard
What business unit would you choose for a spinning water meter?
Leak Locate
What can be added to a HVAC system to control the air flow in the home?
Dampers
With the Aerobic Platinum membership, how long must they have the membership to qualify for a free pump?
2 Years
What Job Type would you use to schedule a whole home rewire?
Electrical Service
What does the question mark next to a customers address mean?
The address needs to be validated
What is the business unit you would use for a leaking kitchen sink?
Plumbing service
Why would a customer see "Emergency / Auxiliary heat"
Heat pump outside is frozen over / below freezing outside
These are the perforated pipes that extend from the outlet of the septic tank below ground into the soil.
Lateral Lines
When booking an Electrical EMP, what information do we need to get from the customer?
Square footage of the home
What do you do first when you get a call?
Click the Green Bubble!