Childhood Memories
Which generation likely had smartphones, streaming services, YouTube, and social media available throughout most of their teenage years?
Generation Z
True or False:
Everyone prefers to communicate the same way.
False
Which generation likely owned CDs featuring Britney Spears, NSYNC, Backstreet Boys, Destiny's Child, and Usher?
Millennials
What leadership skill is most important when managing employees from different generations?
Adaptability
Which generation experienced the transition from handwritten letters to email as adults rather than children?
BABY BOOMERS
What does "hybrid communication" mean?
Using multiple communication methods (email, chat, meetings, phone calls, etc.) depending on the situation.
What was the purpose of a pager (beeper)?
To receive a number or message so you could return a call.
Name two strengths younger employees commonly contribute.
You had to wait for your favorite song to come on the radio so you could record it onto one of these.
Cassette Tapes
What does active listening mean?
Listening to understand rather than listening to respond.
What music television channel launched in 1981 and originally played music videos 24 hours a day?
MTV
Two employees disagree on how to complete a task. What should they focus on first?
The shared goal
Game Boys, Pokémon, Tamagotchis, Nintendo 64, and Furby were popular among which generation?
Millennials
Name one workplace tool that has changed communication in the last decade.
Teams, Zoom, AI, Etc
Name the popular video rental store where families went every weekend to rent movies.
Blockbuster
Which communication skill requires you to understand another person's feelings and perspective?
Empathy
Oversized hoodies, Crocs, sneakers, athleisure, and vintage '90s styles became popular among which generation?
Generation X
An employee says, "I never knew that deadline changed."
What communication step was MOST likely missing?
Confirming understanding or communicating the change clearly.
Taylor Swift, Drake, Billie Eilish, Olivia Rodrigo, BTS, and Bad Bunny became defining artists for this generation.
Generation Z
What is the FIRST step in building trust within a team?
Consistent communication and reliability.