TYPES OF CALLERS
This type of caller is the person who actually received the citation...
What is a defendant?
This option allows defendants to pay their citation before their Initial Appearance date...
What is Paying the Citation?
Complete registration by the IA date, ensure penalty fee is included, and pay a $20 dismissal fee within IA date...
What is Expired Registration? (2501, 2503, 2505, 2507)
A speeding ticket is an example of this type of traffic citation...
What is a Moving Violation?
These calls should only be transferred if there’s a question or issue with a payment arrangement...
What is Collections?
This type of caller is usually a family member, friend, or coworker asking about someone else’s citation...
What is a Non-Defendant?
This option allows a defendant to take a class to dismiss a moving violation...
What is the Driver’s Safety Course (DSC)?
The vehicle itself, with both plates properly affixed, for a visual inspection by the court...
What is Operating Without Two Plates?
A parking ticket is an example of this type of traffic citation...
What is a Non-Moving Violation?
If a case is in this status, the defendant has been set for a Capias Show Cause docket...
What is SW Status?
If this caller type is on file, you must not give info to the defendant and instead tell them to contact this person...
Who is the Attorney?
This option gives the defendant 180 days of probation to keep their record clean for dismissal.
What is Deferred Disposition?
Provide proof from Texas Department of Public Safety (DPS) that the restriction has been removed...
What is Violation of DL Restriction A?
A citation given to someone under the age of 17...
What is a Juvenile Citation?
If a case is in this status, it has already gone through a Capias Show Cause docket...
What is CQ Status?
If this company calls to post bond for someone in jail, transfer them to Carrollton Police Department Jail...
What is a Bail/Surety Bonds Company?
This option gives a defendant more time to decide before their Initial Appearance date.
What is a 10-Business Day Extension (E1)?
Provide insurance-company-generated proof showing the driver was covered at the time of the ticket. The insurance company must verify coverage, and proof can be faxed...
What is Failure to Maintain Financial Responsibility (No Insurance)?
A citation for an offense not involving a vehicle, such as littering or assault...
What is a Non-Traffic Citation?
Payment plans labeled “PA” are handled by this group...
What is a Judicial Payment Arrangement?
his type of caller can receive case details only if it’s regarding a DOT citation for one of their drivers...
Who is the Defendant’s Employer (DOT cases only)?
This option is for defendants who only need more time to pay their fine, and gives no further options...
What is an Extension to Pay (EX)?
Bring the physical DL or a paper DL from replacement of a non-suspended, non-expired DL and provide verification of DL status on the citation date (copy of driving record or DPS letter)...
What is Failure to Display DL?
A citation issued to a commercial driver for safety violations such as brakes out of service...
What is a DOT Citation?
Juvenile contempt charges include this type of license consequence until payment is made...
What is a Driver License Hold/Suspension?