Altru
Best foot forward
FAQs
A well informed Educator
Who you gonna call?
100
When in Altru, this is the best way to know what is happening and where...you will find details about events, programs and school groups. The icon is a tiny version of the real thing and very cute.
What is the organization calendar?
100
Doing this when a visitor enters the building accomplishes a lot! It let's them know you acknowledge their presence, sends a body language message that they should come over and speak to you and it provides you with a little cardio exercise.
What is standing up?
100
This question is especially frustrating because there is a schedule on the bulletin board in addition to the one emailed to you...you can find out for yourself and practice self sufficiency.
What is my assignment/building for the day?
100
This document was handed out to all Museum staff, either on your first day with us or after a recent staff meeting. It contains all of the Museums rules, regulations and policies regarding staff. When in doubt, check it out.
What is the personnel policy handbook?
100
This is who you should call with any Membership related questions...after trying to find the answer for yourself!
Who is Hilda, Membership Manager?
200
Use this when you find yourself stumped for how to do something in Altru. If you review it periodically, you will be better informed about how to use the program and know when you need to ask someone for help.
What is the cheat sheet?
200
I can't find any science to back this up, but I've heard this action uses far fewer face muscles than frowning. Still, we do know that it's effect on a visitor can be immeasurable. They are more likely to be friendly, responsive to requests, and to enjoy their visit.
What is smiling?
200
When I hear this question, I wonder if the world has gone mad. There is an entire page called "Routing Phone Calls" available in the binder to help you troubleshoot.
What is who can help me with a patrons question?
200
This is just one of many sources of information you can use to be prepared for a tour or program. We often add books to it based on your suggestions, so please let us know if you have any. I also create specially curated selections for upcoming exhibitions...they're excellent.
What is the Education Library?
200
Give her a call when you have exhausted all other resources and just cannot answer a question about public or private tours.
Who is Hana, City Tours Manager?
300
This field MUST be completed for any program or event ticket sold so that the information will appear on the check-in list. Without this information, we won't know who to expect.
What is the patron name?
300
This can go a long way, but it requires constant attention. Not doing so makes visitors think you are disorganized because you've got a million papers, books and pens scattered about the desk. If your workspace is suffering, the Museum is suffering.
What is keeping the desk (and Museum in general) neat and tidy?
300
This is where you go to find information about program and event start times, costs, speaker names, etc. Save yourself some time and check this online first before calling.
What is the Museum calendar?
300
A digital resource that we can all access, 24/7, to read our curriculum, articles, etc. It is always being updated so check it often.
What is the Google Drive?
300
This person knows the ins and outs of rentals and similar events at the Museum. If a vendor or caterer or client needs help, she's your go-to person.
Who is Stephanie, Events Manager?
400
Sometimes visitors want to convert their daily admission into a membership. This little icon allows you to do that, once you've found their order.
What is apply tickets?
400
A recent study shows we may not be addicted to our devices, just using them to fill our time. You have plenty to do when you are at work so there is no reason to be using this while on the clock.
What is a cell phone?
400
You answer the phone, the caller asks to speak with a specific person and this should always be the next thing you say...the person on the receiving end of the call will appreciate knowing this in advance.
What is "what is this call regarding?"
400
When you are at the front desk, this is your right hand, your best friend, your holy grail of information. It has phone numbers, how to's, reminders...when you need information, crack this open and look for it.
What is the Visitor Services Binder?
400
Have no fear, if a visitor or caller seems upset about an object on display or the content we are exhibiting, he is the person who can take over.
Who is Mike, VP of Curatorial Affairs?
500
You will find this feature in your Sales tab and it allows you to account for patrons participating in a Public Program or Museum Event, like an opening.
What is preregistered program check in?
500
We are all shy sometimes but it is important we do this to insure our visitors know we are there to help, answer questions and guard our collections.
What is making yourself "available" to visitors?
500
This is the total allowed on any given day, on the calendar in Olga's cubicle. Remember, some days are blackout dates and we would allow zero, zip, zilch.
What is 2 people max?
500
You've tried looking it up for yourself, you've dug through available resources, your email...and no answer to be found. Do this when all else fails you, no matter what the issue.
What is just ask somebody?
500
They will have your back if you feel you are in danger, so call them first. Then call Cynthia so she can take the credit for saving you.
What is Security at extension 375-4500?
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