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What to do when a line is forming?
Let the visitors in line know you are able to help them or direct them to another station.
When are admission tickets printed and when are they not printed?
Individual tickets are printed.
Online tickets & group tickets are not printed unless the visitor asks for one.
When working a full day shift, when should you take your lunch break?
During the middle of your shift, not in the last hour of shift.
Do this if a Foundation member does not have the membership card with them.
Take their word for it and provide free admission.
What functions on the iPad should never be on?
Wi-fi and bluetooth
How to ring up a group that does not have a reservation.
Group tour adult walk in
Group tour school walk in
What must you do when a volunteer/staff member asks for a complimentary ticket?
Have the volunteer/staff member fill out the complimentary ticket sheet on the clipboard behind the admissions desk.
Do this when an unstable caller is on the phone.
What is write down the phone number, hang up, do not answer the next call, notify Karen ASAP.
A person must take these actions before removing their name from the schedule.
Find someone to work the shift (if within 2 weeks or a typical busy day) AND notify Karen?
You must have this information before calling a staff member that there is a visitor/caller wishing to speak to them.
What is the visitor's/caller's appointment time, name, purpose, and if they are with any organization?
How should each visitor be greeted?
Greet each visitor with a smile, positive attitude, and friendly tone and project your voice.
What websites can be accessed on the iPads?
None - the iPads are only for VSS.
True/False: iPad chargers at the admissions desk may be used for personal use.
False
What is appropriate desk etiquette?
- Sitting up straight (no slouching/naps)
- Be alert & aware of what is going on around you
- No using cell phone
- No earbuds
What must you do before the end of every shift?
Download your personal Acme report from that shift and email to Karen.
Who to contact if equipment is not working in the museum.
Karen Gonzalez (first) or Jason Hancock.
What is the appropriate dress code?
- Maroon/navy polo
- Black/khaki pants (no demin)
- Navy quarter-zip (no other jackets)
- Office casual shoes - not tennis shoes or crocks
Do this if someone wants to donate an item to the museum.
Give the visitor the “artifact donation” instructions that are located at the admission desk? Read information from the card to a caller.
1. Send a letter or email to Jay Patton.
2. Include a picture of the artifact and what the significance is.
Is it authorized for me to leave early if the museum is not busy?
No, if you have a legitimate reason to leave early reach out to Karen.
This is required from the patron if the paid using a check?
Phone number
** written on the top the check
** Immediately place the check in Karen's office or mailbox.
What action is taken on the iPad & desktop computer prior to leaving at the end of a shift.
Log out of VSS and the desktop computer. Keep both of them ON. Please do not turn off equipment
What to say to a visitor that tries to pay with cash?
I apologize, we are not accepting cash at this time. Are you able to pay using a card?
What should you do at the beginning of every shift?
1. Check the voicemail on the admission desk phone and return the calls.
2. Look around for undelivered packages.
3. Make sure all equipment is functioning properly and let Karen know of any issues
What steps to take when you find someone to work for you?
Notify Karen via email/text.
Update the Google calendar.
Take these actions if someone asks to see the research room.
Ask their name and appointment time.
Call the Archives in this order:
Reference line
Research room
Archivists
Supervisory Archivist
Karen, Monica, Tracy, Robin