Hotel
Check in & Check out time?
4:00pm & 11:00am
Staff & Friends and Family Rate ?
Complimentary for staff & 50% off public rate for friends and family
Staff Discount at Cliffside ?
30% off food & non-alcoholic beverages
Experience Desk Location ?
Proshop
Where is staff parking?
At the bottom of the hill across from the Proshop
Where are the robes?
Robes are ONLY available in hotel rooms.
Yes, there is a $50 fee.
Cliffiside Operating Hours ?
Monday Closed, Tuesday-Thursday 11:00am -9:00pm, Friday 11:00am- 10:00pm, Saturday 8:00am -10:00pm, Sunday 8:00am-3:00pm
Fitness Center Hours ?
Monday 9:00am -5:00pm, Tuesday-Saturday 9:00am-9:00pm, Sunday 9:00am-3:00pm
Emergency Meeting Place ?
By staff & members parking
What hole is visible from the front desk?
18th
Discount on apparel ?
25% off
Wednesdays & Saturdays
Games Room Location?
In the Basement of the hotel.
911 Address ?
120 Carrick Trail, Gravenhurst, P1P 0A2
Resort Shuttle ?
We offer on resort shuttle during peak season, during off season shuttling is reserved for groups or events.
Where is the driving range?
Off the 1st hole
What are you suppose to do if leaving property while on shift?
Notify your supervisor or manager that you will be leaving the property.
Everything Sauna
You can book online, over the phone or with front desk at check in, appointment is 30 minutes and it is located behind Cliffside, proshop needs at least 4 hour notice for same day appointments
Where is our Spa?
Wink & Wave is a 3rd party spa service we use for in room massages booked by guests. There is no spa on site.
Everything Room Drop
Room drops happen for birthdays, anniversaries & weddings. Normally consists of wine or beer & a card, anything more is usually an additional cost. NO FLOWER PETALS ALLOWED.
Golf Cart Requirement ?
You must have your golf cart training completed prior to driving a golf cart on the resort.
When a guest asks a question you don't know the answer to ?
Inform them that you are unsure but will find out and follow up with them when you have the proper information.
How can guests stay up to date with ongoing resort activities?
Guests can find all ongoing resort activities by going to our website and looking under the things to do tab.
Where are EV chargers & are they free?
Across from the hotel, Tesla is free for Tesla owners & Flo EV is $15 per session