DISCLOSURE
SUITABILITY
KYC
Miscellaneous
Even more Miscellaneous

100

When do you provide fund fact disclosure?

At the time of trade BEFORE submitting

100

What does Suitability mean?

KYC information must complete, up to date.  Compare the order to be consistent with existing holdings, risk tolerance, objectives and time horizon,

100

What do you look for when you are doing KYC?

Home address, work, does occupation make sense to invest?  Does level of income make sense?  Age?  ID

100

When can you issue cheque payable to a 3rd party from GL 479?

Only for EAP withdrawal.  Cx to sign GL 479 receipt and keep in MF compliance binder with copy of draft

100

What's the process to handle complaints?

refer to BM first; then escalate to regional customer care.  Region will escalate to TD MF Customer Support group

200

What document must you provide for a non-registered account leveraged transaction?

Risk of Borrowing to invest Disclosure

200

Can you sell your favourite funds?

X

200

What purpose do you use a halt trade?

1) no application form on file (5 business days)

2) Missing POA form (5 business days)

3) Missing KYC (30 business days)

200

What happens if fund facts is not printed at time of trade?

Message that it was manually printed/emailed to customer

200

DAILY DOUBLE!!


Do you have any incentive programs for reps to sell mutual funds?

What incentive do you get for partner referral?

Can you refer to anyone outside of TD?

Can you sell mutual funds from the frontline?

Can you get referrals from outside like social media, personal friends?

No 

No

No

NO

No

300

What's in the fund facts document?

top 10 holdings

investment mix

Sales charge

Who's the fund for?

MER

300

How do you handle rejected trades?

PISO + Customer must come in to sign new trade

300

Why is it important to complete a CIP?

To create an accurate profile based on customer needs, objectives, time horizon and risk tolerance

300

How do you process a post-dated GIC maturity trade instruction?

Lodge message like Internal trf in, but ensure instruction indicates you will call on date of maturity before trade is processed.

300

Where do you show clients where you can find mutual funds online?

External TD Mutual fund site (TDAM) 

400

DAILY DOUBLE!!!

What are the components of MER?

What other fees are associated with TD mutual funds?

T railing Commission

O perating Expenses

M anagement Fees

Early redemption 2%, transfer out fee

400

What is the 10% suitability guideline?

Rep must discuss all unsuitable trades with customer prior to processing, if:

1) 10% of the MV will be higher risk; or

2) 10% of growth class exceeds CIP recommended allocation

400

If customer mentioned they need money for down payment towards a new home, maybe in more than 3 years, what should you do?

Make sure CIP time horizon is explained clearly, and add message regarding home purchase and confirmed timeline with client

400

Can you have multiple beneficiaries on a registered MF account?

Yes.  Fill out Form 595524

400

What material changes must you report?

Bankruptcy, outside business, name change

500

What are the 5 things you must disclose for a new account?

1) Declaration of Trust

2) Customer Relationship Agreement

3) Conflict of Interest

4) Privacy Commitment

5) Complaint Handling Procedure

500

When do you use the manual Transaction maintenance form?

When C3 is down

500

What documents do you need to open non-personal MF accounts?

AOI

Trading resolution

List of directors/signing officers

500

DAILY TRIPLE

Share 3 items from any of the last 3 Monthly compliance news letter

Any of the 3 below:

Business Titles

Mutual Funds Continuous Registration

Seniors and Vulnerable Customers

TDIS Disclosure document

Material Changes

500

What information do you include in a leveraged trade (i.e. RRSP/RESP loan)?

Amount borrowed

Term (repayment date) of the loan

Interest rate of the loan