Accenture
Accenture-savvy AI assistant.
What is Amethys?
Guide that defines some basic rules for dressing in the office
What is dress code?
How collaborative we are with the client
What is Helpfulness?
It is the ability to understand and share the feelings of another.
What is Empathy?
Meditation, sleep, and mental wellness app
What is Calm?
It is a global remote platform, developed for language study, which Accenture allows you to access for free.
What is Gofluent?
Fundamental beliefs and principles that shape the culture and define the character of our company. They serve as a foundation in how we act and make decisions.
What is Accenture Core Values?
These are the calls we need to make to help our customer solve their issues
What is outbound call?
It is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services.
What is customer service?
AI personal well being coach
What is Wysa?
It is a high-priority global initiative designed to help everyone at Accenture understand and discuss advanced and transformative technologies that are rapidly changing our world through several study guides and comprehension assessments.
What is Technology Quotient? (TQ)
To promote an inclusive work environment in which the human rights of all people are respected
What is Inclusion and Diversity?
These are the cases that are escalated and pending for a response
What is response time?
Someone who makes money using illegal methods, especially by tricking people
What is a scammer?
Internal communication platform we use to have meaningful connections and publish interesting announcements.
What is Viva Engage? (yammer)
It refers to the technology that enables computers and machines to simulate human intelligence, including learning, comprehension, problem-solving, decision-making, creativity, and autonomy
What is artificial Intelligence?
This model allows us to identify our strengths, collaborate more efficiently with our team, and give our careers the direction we desire.
What is performance achievement?
This is to escalate the cases on a timely manner
What is triage time?
Talking or referring to a higher authority for a case or issue that could not be resolved satisfactorily
What is escalation?
App that allows our team to get a better exchange rate on the dollar prize
What is Ari?
They are several trainings to equip Accenture people to protect themselves, Accenture and our clients and be less likely to be involved in a security incident
What is information security advocate? (IS Advocate)
Program that consists of strengthening our behavior, with the purpose of maintaining a respectful, ethical and fair work environment
What is conduct counts?
It is the percentage we currently need to achieve in CSAT
What is 45%?
Advice or information aimed at resolving a problem or difficulty,
What is guidance?
It provides support to our people and their family members in times of need. It includes 24/7 confidential, short-term counseling with referrals and follow-up services
What is employee assistance program? (EAP)