MV Culture
Leader As Coach
Communication
Client Relations
Safety
100
Employees, Customers, and Custodians of Finance
What are the three legs of the stool?
100
To develop those we lead
What is why do we coach?
100
Sender and Receiver
Who are the two key components in two-way communication?
100
They make up the MV Client Model
What is Strategies, Relationships, and Business
100
Most of your accidents occur.
What is the 80/20 rule?
200
Pick your battles and Have courage to make decisions
What are unspoken rules at MV
200
Strategic thinking, Self Awareness, and Skill and Knowledge Building
What are the three factors that enable execution?
200
I like to use "I think" statements and look at data and facts
What is Logic Communication Style
200
The relationship between Expectations, Time, and Pay Off
What is Scope Creep?
200
The number of unsafe acts you do not see.
What is 300?
300
Technical and People Management
What are the two hats a GM has to wear?
300
What and How
What are the two components when coaching for performance?
300
I like to talk in "Big Picture" and love to brainstorm
What is Visionary Communication Style
300
The time between Base Term and Pre-RFP.
What is 3-5 years based on extensions?
300
The Circle of Elements
What are Standards, Show How, Keep Score, and Recognition?
400
Listening to our employees - great companies listen!
What is one of Carter's Leadership Messages?
400
SBI
What is Situation, Behavior, and Impact?
400
This type of listening in the highest form and hard to achieve.
What is Empathetic?
400
Leader in Para-transit, Consistent Ownership, and Unique Client Technology Tools
What differentiates MV from the Competition.
400
Select operators who do the job well in a positive way and work with management.
What is Location Safety Committee (LSC)?
500
Key behaviors, knowledge, skills, and abilities
What are competencies?
500
The two types of feedback
What are Constructive and Positive?
500
Active Listening Skills
What are Acknowledging, Clarifying Questions, and Paraphrasing?
500
Advocacy vs Inquiry
What are the characteristics of client communication?
500
The first step when using DriveCam.
What is Capture Risky Driving?
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