CX BASICS
This is the key difference between "customer service" and "customer experience."
What is reactive vs. proactive?
This is an internal-only tagline that helps succinctly communicate the MVD customer experience vision.
What is Easy-Peasy MVDeasy?
Jack-o-lanterns used to be carved out of these vegetables instead of pumpkins. (Guess one)
What are turnips, potatoes and beets.
This company is known for its "Bags Fly Free" policy.
What is Southwest Airlines.
A customer's journey is made up of several of these.
What is touchpoints?
This is the term used to describe anyone who interacts with MVD.
What is a customer?
This world conflict caused trick-or-treating to be paused due to sugar rationing.
What is World War 2
This company has been voted the most polite chain restaurant.
What is Chick-fil-a
Employees were voted most likely to say "please" and "thank you" to customers.
This is what the abbreviation "EX" stands for.
What is employee experience?
The total amount of MVD revenue collected through online transactions alone in FY 2024.
What is $829 million?
Leonardo DiCaprio was supposed to play the lead role in this Halloween movie.
What is Hocus Pocus
This company often sends a get-well or sympathy card and gifts when a customer's pet is sick or passed away.
What is Chewy?
True or false: In some instances, providing faster customer service can negatively impact the customer experience.
What is true?
On the CX Maturity Scale, this is where MVD currently sits.
What is Evolving?
Halloween is the ____ largest commercial holiday in the United States.
What is the 2nd largest - in 2023 consumers spent 12.2 billion.
This hotel chain slogan is: "We are Ladies and Gentlemen serving Ladies and Gentlemen."
What is the Ritz-Carlton.
“I understand what you’re going through” and "I can understand how frustrated you are right now" are ways to show _________.
What is empathy?
We can evaluate interactions with the 5A's of customer experience. This is one of the 5A's.
What is {Adoring, Appreciated, Ambivalent, Aggravated, or Angry}?
This percentage of adults pretend not to be home on Halloween.
What is 25%
This company's name comes from the Latin word for bumblebee and the company's matra is "Bee Better"
What is Bombas?