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What is the name of the Consultant Firm offering the training?
Right Choice Consultants
What is a mineral bath?
A relaxing activity involving naturally occurring hot water rich in minerals.
What is the environmental principle?
Environmental principles account for the use of natural resources such as energy and water. It promotes the use of our natural resources. It also accounts for the reduction of waste while protecting natural habitats.
Define eco-lodging.
Eco-lodges are accommodations in undisturbed, remote natural areas, where construction and operation have the lowest possible impact on the environment (Emese Maczko, 2024).
How would you address a guest who reports a lost key?
Active listening to the guest's issue.
Remain focused on the details.
Ask questions as necessary.
Empathize with the guest.
What is the Sustainability of Nature?
Environmental sustainability is the responsibility to conserve natural resources and protect global ecosystems to support health and well-being, now and in the future.
Role Play:
How would you introduce MVH eco-lodging activities to a guest?
The response must include the activities (Hiking, natural food and river activities)
Identify 2 principles of eco-lodging.
Environmental principles
Economic Principles
Social Principles
Operational Principles
List the activities that are offered by MVH?
Hiking
Mineral Bath (River Activities)
Natural Food
Camping
Is communication important?
Yes
List three (3) sustainability practices.
Energy efficiency
Water conservation
Waste reduction
List three (3) importance of Customer Service.
Builds Customer and Brand Loyalty
Increased profit
Improve Public image or Reputation
What is hiking?
This activity involves walking through natural areas and appreciating scenery.
Why is building customer and brand loyalty important?
Creating loyal customers through excellent customer service can provide the business with profitable long term relationships. Also builds trust and loyalty to the brand.
What does active listening includes?
Listen to understand and not just to respond. This will allow you be cognizant of what the guests and your colleagues have to say.
Bonus
You earned free points!
Documents needed to participate in activities?
Consent Agreement
Emergency Contact
Accident Waiver
Resource conservation
Reduction to carbon footprint
Cost savings
Healthier environment
Which year did right choice consultant start operating?
1993
Give an example of a non-verbal communication skill.
Body language
Facial expression
Tone of voice
Gestures
What is carbon footprint reduction?
This eco-lodging benefit involves reducing greenhouse gases and protecting the ozone layer.
What is conflict resolution?
Conflict resolution is the process by which two or more parties involved in a disagreement, dispute, or debate reach an agreement to resolve it, often through negotiation or mediation
What is natural/eco-friendly food?
This food concept promotes sustainable eating and local sourcing.
For example: Roast yam and ackee & salt fish.
John: "I’m having trouble completing the forms. I followed the instructions, however, this section is unclear for me. Could you help to complete the form?"
Listen to the guest.
Show empathy.
Assist the guest.
Sample response: "We understand that this can be challenging and all sections are equally important. I will assist you and we'll go through it step by step.
Explain empathy and emotional intelligence.
Refers to being aware of another person’s feelings, experiences, and emotions while understanding and managing your own emotions during the interaction.