FAULT REPORTING
What is the first thing you should do after noticing a fault in a vehicle system?
Record the fault and report it immediately.
What is the main purpose of a pre-shift briefing in an auto repair shop?
To organize tasks, review safety info, and prepare the team.
What is the first step in writing vehicle repair instructions?
Identify the task and gather necessary tools and parts.
What is active listening in a repair shop context?
Fully focusing on instructions to avoid mistakes and improve teamwork.
What is one key reason why detailed fault reports are important?
They help ensure the correct repair is done and keep the team informed.
What should be included when assigning tasks during a pre-shift briefing?
Task description, tools needed, and assigned technician.
Why is it important to use technical vocabulary when writing instructions?
So trained technicians understand the exact procedure and tools.
A supervisor lists 3 steps for a diagnostic check. What should you do before starting?
Repeat the steps back to confirm understanding.
You're reporting a brake fluid leak. Name two details you must include in your report.
Location of leak, possible cause (e.g., worn hose), or warning light status.
What kind of tone should you use when addressing new interns during a briefing?
Clear, instructional, and welcoming.
Give one example of a safety precaution that should be included in instructions for replacing a battery.
Disconnect the negative terminal first to avoid electrical shorts.
Why is listening carefully during safety briefings important?
To avoid injury and follow correct safety procedures.
What is the appropriate tone to use when reporting a fault to a supervisor?
Calm, clear, professional.
What type of information should always be shared in a pre-shift briefing involving safety?
Any known risks, PPE requirements, and faulty tools or lifts.
Why should repair steps be written in a logical sequence?
To avoid confusion and prevent errors or safety risks.
During a briefing, you mishear a torque spec and over-tighten a bolt. What’s the result?
You risk damaging the part or causing a vehicle failure.
What might happen if you fail to report a minor vehicle fault?
It can lead to serious damage, safety risks, or missed deadlines.
If a technician is absent and there are two urgent vehicle inspections, what should you do during the briefing?
Reassign tasks based on urgency and available skill sets.
When writing instructions for changing engine oil, name 3 key steps.
Raise the vehicle, drain oil, replace oil filter.
What should you do if you’re unsure about a task someone just explained?
Ask for clarification before beginning the task.