Philosophy
This is the framework for thinking and working differently.
What is the Management Work Prioritization Strategy (MWPS)?
This is the page where TMs land when accessing CLIP from the Desktop.
What is the Inventory Page?
This is the CLIP tab where you can see where each claim falls across the claim lifecycles.
What is Team Lifecycle - Claim Lifecycle?
Reviewing claims across lifecycle phases by performer helps with these things...
What is trend analysis & coaching?
This is how far out you can set a Default Calendar based on the Common Calendaring Guidelines for 3rd Party claims.
What is either 2 years or 60 days prior to the earliest SOL, whichever is sooner?
This is what MWPS provides to TMs.
What is a consistent approach to leveraging CLIP with intentional and meaningful claim file reviews?
DAILY DOUBLE!!
This is where you find the Mangement Work Prioritizaion Strategy.
What is Injury Home Page>Leadership Resources>Injury?
You'll find these claims in the Evaluation Phase of Team Lifecycle - COL Lifecycle.
What are Open/Reopen COL where liability has been established, an injury COL has been opened and tiered, and no offer has been made?
Use this field to identify claims you have not accessed for a period of time and may need your review.
What is the CLIP Manager Last Reviewed Date?
This is one of the objectives of working in the Other Lifecycle Phase.
What is identifying claims that can be closed or reassigned?
New Claims, Phone Messages and ECC are examples of this kind of task.
What is a Customer Facing Task?
These are the Mgmt Tasks that display in your Inventory and Calendar pages.
What are all Mmgt Task types?
This COL Lifecycle phase will tell you whether or not you have placed authority on file, and other helpful details, like last demand and last offer.
What is Team Lifecycle - COL Lifecycle - Negotiation?
Your team's work in this application provides visibility in CLIP to things like ADR's and Trial Dates.
What is Litigation Details?
These are a few of the data points in COL Lifecycle - Investigation that will help your team prioritize work and improve liability cycle times.
What are DOL, 3PET scenario, PR, RS, Last Review Date?
This is how MWPS was developed.
What is Injury Team Managers tested several different strategies to determine the best approach for the Injury Segment and Tiers?
These are two of the three things you should review/complete on a daily basis.
What are Team Overview, Inventory/Calendar (TM Tasks & Insights), and Team Direction / EOM?
Claims where all injury COL(s) are PD, CWP, or OIE will fall into this phase of the claim lifecycle.
What is the Other lifecycle phase?
This is how you enable OOO functionality in the Calendar Page.
What is by updating OOO in Org Entity Search?
(Functionality migrating to CHIP/CLIP in Feb!!)
This is one of the ways you can effectively filter claims in the Negotiation Lifecycle phase.
What is filtering by claims where the demand and offer are within $5,000?
This is the Japanese term that describes the stages of learning to mastery.
What is Shu Ha Ri?
This is the number of days your team should target to complete liability investigations.
What is 5 days or less?
You should spend some time reviewing claims in these phases on a monthly basis.
What are Evaluation, Negotiation, and Other?
Reviewing the Evaluation and Negotiation lifecycle phases for this characteristic is a good indicator of proactive claim handling.
What is relative volume of direct claimants?
DAILY DOUBLE!!!
Reviewing CLIP for these items will best position you to know your team's inventory, and evaluate operational health.
What are High Priority Task Work (CFT's), Demands, Claim Insights, and Relative Status of the Inventories across the Lifecycle Phases?