Punctuality
After this many minutes, you can start entering for Overtime. Remember to complete the schedule change form first, then, fill in the PeopleZone Timesheet rounding off to the nearest 15 minute interval
What is 8?
This is the recommended maximum emails you should have in your outlook inbox. 0 would be ideal. The rest should be sorted into folders
What is 10?
This tool/website allows you to check schedules. We should submit our vacation requests here first (Once approved here, we then add to People Zone). It also gives you a rough estimate of your adherence for the day (*though not 100% accurate)
What is Calabrio?
One of the entities/departments that reviews your calls. 2 evaluations are completed each month and emailed you directly (from noreply@amazonconnect.com)
What is QA?(Quality department/call reviewer/QA Analyst)
If you’re running late or will be absent, this is how you notify your leader ASAP
What is email?
This is our Benefit Register. It holds member & dependent information as well as claim history amongst other information.
What is Mainframe (or BEN)
The maximum amount of time permitted in Personal status on UAP per month
What is 20 minutes?
This is the Quality (QA) target score in order to "Achieve"
What is 98%?
The first letter being "R" - Consistently arriving on time shows this key professional trait
What is Reliability?
GRS' "version of C.I". This resource must be checked on every call if it is a Savings or Combo member that has the alert code instructing you to to check it
What is Special Handling
These are the (first) names of the 7 TPLs in the My Canada Life At Work department
Who are Kaitlynn, Cedrick, Luyando (Luwi), Satbir, Allison, Brittany, Elvis?
At Canada Life, the term "Contact Matrix" refers to the calls that your TPL reviews each month, this is the subject line title that appears in the email you receive once one has been completed for you
What is "Contact Review"?