What KB
myitlab errors
Misc
Educators
Resources
100
The article that covers "Mouse Freezing in Excel".
What is KB 9541?
100
A user receives this error when using a 64 bit Internet Explorer.
What is "You must enable ActiveX" OR To run myitlab activities, you must have the Adobe®Flash® Player installed"?
100
The number of KB articles that address "Fatal Exception" errors.
What is 4?
100
Educators needing access to myitlab do not need an access code. They simply need to contact this department of MyITLab.
What is "Instructor Accounts" from the site http://myitlab.com/educator-registration?
100
The links from this site lead to the site that helps students setup their home computer.
What is www.myitlab.com?
200
The article that covers the "stub" error message.
What is KB 6997?
200
If your language settings are not supported in myitlab, you may receive this error
What is "Invalid Argument"?
200
This error message is displayed when a computer has run out of resources to open an assignment.
What is "Failed To Create Empty Document" or "Failed To Open Empty Document"?
200
Educators have the ability to contact this person for help outside of a technical question.
What is a Faculty Advocate?
200
Instructors that have a question that can be answered by other instructors using MyITLab should access this site.
What is "http://www.myitlabcommunity.com/forum/?group=1"?
300
This article helps users that are using a Macintosh computer in myitlab.
What is KB 9214?
300
The error caused by either not having the 2007 simulation files or the trusted sites not being entered correctly.
What is the Stub Error "C:\Users\UserName\AppData\Local\MICROS~1\Windows\TEMPOR~1\VIRTUA~1\C\PROGRA~1\myitlab\tait30.exe" -asgfile "assignment.ini" -cfgfile "config.ini" -crypt0 -debug0 -mutex1 -ignore"?
300
This can cause trouble with dialog boxes not having a "OK" button or other missing visual items in myitlab.
What is DPI/Font size?
300
The website that educators should visit if asking a "How Do I" questions and a Knowledge Base article does not exist for that question.
What is http://myitlab.com/Tours_Training?
300
Lab administrators who are setting up a school's lab should access this site.
What is http://myitlab.com/Lab_Administrator_Support?
400
This article is for installing the RDC Utility for Macs.
What is KB 9222?
400
This error occurs when a student completes all questions on an assignment and uses the "Save for Later" button rather than the "Submit" button.
What is "No Active Questions found in the Assignment"?
400
This option can help some students that are reporting they are experiencing a freeze in an assignment.
What is click on the ShowMe button (if available)? (More information in Archive KB 9394; not the same issue as protected mode.)
400
This phrase indicates that an instructor is looking for known content issues with questions in myitlab.
What is "Release Notes"? (See KB 9409)
400
Educators that do not have the ability to attend gradebook training but would like to learn more about how to customize their gradebook have this option.
What is a "one-on-one assistance from two faculty advocates who are Gradebook experts"? (Please advance these types of issues to a specialist.)
500
This article helps users when the eText not displaying correctly.
What is KB 8864?
500
The error caused by the user not having Read/Write permissions on the myitlab folder.
What is "An error occurred while launching your activity. Please check your internet connection and try again. 5 0 0"?
500
The error received by a firewall blocking the myitlab player.
What is "An error occurred while connecting to the server. Please try again"?
500
These are key phrases that indicate an instructor needs student information that is from an “Integrity Violation”.
What is Student ID or User ID? (see KB 7888)
500
Students that need help with completing homework and are not having a technical issue have this resource available to them.
What is Pearson Tutor Services? (This is a button inside of their course.)
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