Basics
Getting Started
Student Issues
Educator Issues
Potpourri
100
These are the supported operating systems for MyITLab.
What are Windows XP, Vista, 7 and 8 and Mac OS 10.5-10.7.
100
These are the 3 items students need in order to register.
What are an access code, course ID from the instructor and a valid e-mail address?
100
This is the KB article to help students who are using the Mac solution to run my MyITLab simulation activity and want to know why some keyboard shortcuts are not working.
What is KB 9286 - MyITLab: Keyboard Shortcuts Not Working in Mac Solution?
100
This is the number of scenarios available for each simulation question in MyITLab.
What is 3?
100
This tool helps determine if a user's computer is correctly set up for MyITLab.
What is the Home Diagnostic Tool Kit?
200
These are the supported browsers for MyITLab.
What are Internet Explorer 7-10 and Safari 5?
200
These are the three options that a student can choose from when making an online purchase.
What are book specific with eText, book specific without eText and Generic (with or without eText)?
200
This is the KB article to provide to students who receive a "stub" error on an activity in MyITLab.
What is KB 6997 - MyITLab: Stub Error When Launching an Activity?
200
These are the two types of course material an instructor can choose from when creating their course.
What are Program and Course?
200
These are college instructors experienced in teaching with MyITLab who are available to advise and share their best practices and techniques with other MyITLab instructors.
What are Faculty Advisors?
300
This is the first thing MyITLab users should do before accessing assignments in their course.
What is complete the Home Computer Set-up?
300
This is what instructors needing access should do to gain access.
What is contact Instructor Accounts to request access? (Go to http://www.myitlab.com and click on the Educator register button)
300
This is the KB to provide to students using Internet Explorer 8 or 9, who receive the error message, “This product does not support the web browser you are using. To log in you must use one of the supported browsers. For a list of supported browsers, click the system and browser requirements link below.”
What is KB 10850 - Unsupported Browser Error in IE 8 or 9?
300
This type of assignment allows students to work in an Office program (Word, Excel, etc.) and upload a completed file for instant grading.
What are Grader assignments?
300
This is the name of the person who coordinates a school's MyITLab program, often creating and assigning courses to other instructors.
What is a Program Administrator?
400
This is what Mac users should use to access their MyITLab course.
What are the MS RDC Application and Remote Desktop [RDP]?
400
These are the reasons a student would see "“The course you are trying to enroll in has been deleted by your instructor. Please contact your instructor with further questions.” when trying to join a course ID.
What are: Invalid Course ID Mistyped Course ID Template ID instead of a Course ID
400
This is the KB to provide to students who receive one of following error messages while using MyITLab: "An error occurred while launching your activity. Please check your internet connection and try again. 5 0 0" "File permission checks failed. Please verify that you have read/write permission in the myitlab folder."
What is KB 7003 - MyITLab: Internet Connection or Read/Write Error Message?
400
This KB provides the directions for instructors to locate student IDs when they see a Potential Integrity Violation notification on a student's submission.
What is KB 7891 - MyITLab Grader: Potential Integrity Violation Detected?
400
This is how an instructor can obtain the student IDs referenced in a Potential Integrity Violation.
What is: download the Roster from the Gradebook?
500
This is the preferred installation tool for students using MyITLab.
What is the One-Step Installer & Launch Tool?
500
This is most likely why a student who registered using the access code in their text is unable to sign in to MyITLab.
What is: the access code in their book is for the IT Media Resource companion site, NOT MyITLab?
500
This is the KB to provide to students reporting that their screen sometimes freezes when they click on the Show Me or Hint buttons in the simulation.
What is KB 7073 - MyITLab: Browser Freezes After Clicking Hint or Show Me Buttons?
500
This is the KB that an instructor should use when a student completes an assigned activity in MyITLab but the responses are not successfully submitted, the assignment displays as "In Progress."
What is 6434 - MyITLab: Forcing Student Submissions?
500
This KB article explains and resolves the security warnings students commonly receive when installing the One-Step Installer & Launch Tool.
What is KB 9251 - MyITLab: Security Warnings About HomeUser.msi?
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