Core
You use this tool for Interactions
Skylight
Can you access Student eText with MathXL
No
What is CTE Top Call Driver KB
24672
Name/Account Name/Product and Platform/Subject/Status
What is a case
I am the most important tool to assist with MathXL and MyMathLab questions
You use this tool for Email Interactions
Omni
Teacher receives error code 312 when through Powerschool/EasyBridge Is this an escalation?
No you can go to Google Chats for assistance
What are the books called for MyLab and Mastering
What is covered and non-covered titles
It shows AHT/Interactions for the Day
What is Skylight
I have multiple functions to assist with orders and codes
What is Oasis.
Replicated Content Issues go where
TS LS L1
What is the KB for MathXL Emergency Access Codes?
KB 20586
A tool that will assist with AP Calls
What is Fastlinks
I'm filled with reading materials
What is Knowledge Base.
What is the Follow-Up KB
20474
KB 25234 is for what
MXLS and MyMathLab Temp Student Access Prior to Delivery of Permanent Access Codes
Test generator program that helps you quickly create paper quizzes and test.
What is TestGen?
The fastest way to pull up a school in Salesforce
What is zipcode.
I'm filled with a lot of knowledge things
What is Google Chats
What Higher Ed Product is in Realize
MathXL and NCCER
What KB Instructions do you send a customer to check the Status of Access Codes
KB 16472
I provide a solution
What is resolution provided
You come to me when you've exhausted all avenues
What is Support room.