Prepaid Baggage
TRUE or FALSE: Refund of unused Prepaid Baggage is allowed if the actual baggage weight upon check-in is less than what was purchased.
FALSE – Refunds for unused portions of Prepaid Baggage are not permitted.
What happens to a passenger’s myPAL Seat Select if they do not check in on time and tagged as no-show?
It will be forfeited and no refund will be given.
What happens to Airport Baggage if a passenger is a No Show at the gate?
Airport Baggage shall be forfeited.
For which flights is the Sports Equipment Fee NOT available for purchase?
Basco and Busuanga
Fees for flights within the Philippines are inclusive of _____.
VAT (Value Added Tax)
Where can passengers avail myPAL Seat Select seats? Give at least two channels.
PAL Reservations/Contact Center
PAL Ticket Offices
PAL Website
Select Travel Agents
Airport Baggage is only available for ___________ flights.
Domestic
Until how many hours prior to the published Estimated Time of Departure can passengers purchase Sports Equipment Fee?
4 hours prior to the scheduled departure (similar with Prepaid Baggage).
For flights to and from Basco and Busuanga, what is the maximum weight of Prepaid Baggage that passengers can avail?
10 kilograms
What are the four chargeable Seat Categories under myPAL Seat Select?
Extra Legroom Seat (formerly known as CESS)
Forward Seat (formerly known as FESS)
Advance Aisle Seat
Twin Seat
How many Airport Baggage per sector is each passenger allowed to purchase, and when is the latest time they can purchase it?
One (1) Airport Baggage per sector
One (1) hour prior to scheduled time of departure.
TRUE or FALSE: Sports Equipment will be weighed together with the passenger’s regular checked-in baggage.
FALSE – It will be weighed separately from other checked-in baggage.
TRUE or FALSE: Previously purchased Prepaid Baggage can be upgraded up to a maximum of 40kg per person per sector, except on restricted routes.
TRUE – Upgrade of previously purchased PDBG are allowed, except for restricted routes (BSO and USU).
Give two safety requirements for passengers who wish to occupy emergency exit row seats.
1. At least 15 years of age
2. Able-bodied, capable, and willing to assist our cabin crew in case of emergency
3. Able to comprehend printed and verbal instructions in English
4. Willing to perform other necessary functions in case of an emergency
TRUE or FALSE: Other types of baggage, such as sports equipment, are qualified for Airport Baggage allowance.
FALSE – They are not qualified and will be charged the standard excess baggage rate.
Where can passengers purchase Sports Equipment Fee aside from the PAL Website and Mobile App? Give the remaining three sales channels.
PAL Ticket Offices
PAL Call Center
Travel Agents
Where can passengers purchase Prepaid Baggage up to four (4) hours prior to their flight’s scheduled departure? Give at least two possible sales channels.
PAL Ticket Offices
PAL Contact Center
PAL Website
PAL Mobile App
Travel Agents
TRUE or FALSE: If the selected Seat Category is not available on a rebooked flight, the passenger may choose a lower category and receive a refund for the price difference.
FALSE – The passenger may choose a lower category but is not entitled to a refund.
TRUE or FLASE: Airport Baggage can be availed by passengers traveling on flights to and from Basco and Busuanga.
FALSE – Airport Baggage cannot be availed on flights to and from Basco and Busuanga.
How many kilograms of sports equipment can a passenger purchase per flight, and what happens if the weight is less than said number of kilograms?
15 kilograms per flight; any unused weight is automatically forfeited.