True/False
A 70 year old customer requested via zendesk email that they need help with MYR verification as they are not tech savvy and mentioned that they will get help from their son to assist during the onboarding flow.
We can apply the Account helper procedure for this customer.
False.
Which document below cannot be accepted for fMYR verification?
Please, choose the most relevant answer.
- British passport
- Singaporean national ID card
- MyKad
- iKAD
What file comment should be added to the Ninjas page when verifying a new customer with Russian issued documents?
RUSDOC PROCESS APPLIED
A Malaysian Citizen went through IDWL with their MyKad verified. However their transfer remains suspended and the entitlement requires a VISA document. In the verification page (ninjas1), you noticed that they indicated their Nationality wrongly as Bangladesh during the onboarding flow.
MALAYSIA_EMPLOYMENT
Verified 3 years ago (UTC))
Details: BD:Expatriate:verified-true:null
Describe the steps to resolve the case?
Press the modify employment status button and change the nationality to Malaysia and Employment status as Malaysian Citizen.
Bonus: Additional 100 points
We are able to accept ID With Liveness (IDWL) with any Malaysia issued documents that states Nationality for MYR.
False.
Driver's license issued to foreigners is not acceptable even though it has nationality as it does not contain the date of birth of the customer.
Choose the correct statement about fMYR verification.
Please, choose the most relevant answer.
- All customers need to provide a Malaysian visa regardless of their nationality.
- Our customers always need to be address-verified.
- Our customers need to go through the IDWL verification flow to make fMYR transfers.
- Our customers must be either from Malaysia or one of the 15FW countries to be eligible for fMYR transfers.
Our customers need to go through the IDWL verification flow to make fMYR transfers.
Bonus: Additional 200 points
While working on the MYR KYC case, you noticed that there is a suspended transfer and no new files are being uploaded into the profile. However, there are multiple files with the status as NOT_READY_FOR_PROCESSING.
What should we do to resolve this case?
Sent an email to cst with the recovery link from the suspended transfer.
A Foreign Worker Customer holding a Visit Pass Visa (Temporary Employment) has a suspended fMYR transfer. After reviewing the submitted documents, you have noticed that their IDWL documents were approved but the Visa document was rejected due to its poor quality. You opened up the rejected file and noticed the Visa MRZ code has unusual formatting due to the printing issue.
Describe the steps taken and indicate the Watson case status.
1) Change the file status of the Visa to Accepted Need more info and comment requesting VAL
2) Ask for VAL by using the email macros on Zendesk
3) Set the case to waiting.
On the Verification page (Ninjas), you saw the customer has recently uploaded IDWL documents. After reviewing the documents, you’ve accepted the documents and set the Liveness Type field in as LIVE_FRONT_FACE_PHOTO.
True.
Which document below can be used as an ID in the IDWL flow?
Please, choose the most relevant answer.
- E Pass
- Student Pass
- MyPR
- Single Entry Visa
MyPR
Within the verification page (Ninjas1), you have noted that the account was previously verified however the transfer remains as suspended. You looked further into the customer’s information and the document files gallery.
Customer’s information:
Nationality: Cambodian
Visa type: Student Pass
Document file purpose and status:
Malaysian Visa Document for Foreign Worker (Accepted)
IDWL - Passport and Live Selfie (Accepted)
What should we do to resolve the issue?
Change the file purpose to Malaysia Visa Document.
Bonus: Deduct 300 points from your opponent
You opened a Zendesk ticket and the email from the customer says the following:
“Hello Wise, I I have uploaded my ID and selfie photos through email to verify my account. Please help me to process this quickly as I need this transfer to go through asap.”
You check the transfer page and there is a suspended transfer from MYR.
What is the name of the Macro or email template that we can send to the customer for them to go through via the onboarding flow?
Retrigger Verification Flow