PM Systems
SPE
OTA's
Acronyms
SRP's
100
This system's original name is Softhotel
What is WynGuest?
100
The tab used to close properties, SRP's and room types.
What is Modify Counter/Restrictions?
100
These are the major 3rd parties we support
What is Expedia/Hotels.com, Orbitz/Priceline and Travelocity?
100
This is the Wyndham employee that supports GM's at the Brand level ie setting up promos, hotel internet inquiries etc.
What is their DOS (Director of Operations Support)?
100
This is also known as RACK rate
What is LV0?
200
This PM System is also known as IPTU
What is PRM (Property Reservation Management System)?
200
The tab in SPE where you will find brand standards for specific SRP's (rate plans).
What is SRP Master for Internal Distribution (under Reports)?
200
The OTA that must have the highest or equal to margin
What is Expedia?
200
The Department with WHG that supports franchisees with consumables and property brand standards (hint you will all be trained in this Dept. eventually)
What is the OSD (Operations Support Desk)?
200
The Stay 2 and Save 15% Rates that show in both Brand.com and 3rd parties.
What is SDI/SDO?
300
This PM System was phased out in December 2012 (although some properties are still using it)
What is Brilliant?
300
The tab that allows us to see real time inventory, SRP Blocks, authorized rooms and property status.
What is Rack/SRP Availability & Status?
300
The internal department that deals with OTA parity, visibility and mapping issues
What is Hotel Internet?
300
The systems travel agents use ie. Sabre, Worldspan, Apollo/Galileo & Amadeus
What is GDS (Global Distribution Systems)?
300
These non-refundable rate plans must be booked 7 days (or 21 days for Ramada) in advance to save 15%
What is SSP/SS1?
400
This PM System can NOT close by room type
What is WynGuest (Softhotel)?
400
The two places to confirm OTA Margins.
What is OTA Participation and W9 and Display Property Rates tab in the pull down change from Calculated rates to SRP rates?
400
The system that is used to resend a reservation to the property if they have not received it in their PM system
What is CMoR?
400
The tool we use in MyPortal to pull up reservations and Arrivals Lists and In-House Guest Lists.
What is PRM (Property Reservation Management)?
400
The AAA/CAA rate plan
What is S3A?
500
This PM System can not change their Guarantee/Cancellation policy, they need to Request it here
What is Opera, they will need to submit a request Via the MyRequest Tool?
500
The tab to determine if a property is restricted or not
What is Hotel Status under Administration?
500
These are the steps on checking Expedia Visibility issues before an Expedia Refresh should be completed
What is 1. Check Expedia for the date in question 2. Make sure the property is Participating in the OTA Merchant Program and take note of Margin- also check margin in Display Property Rates for SOE in SRP Rates pull down 3. Verify there is ample inventory by rooms types (ie each room type must have at least 2 to sell) 4. Verify that SOE is open 5. Verify SOE has inventory?
500
The 2 letter codes that are used for each brand
What is DI (Days Inn) HJ (Howard Johnson) RA (Ramada) WG (Wingate) MT (Microtel) BU (Baymont) TL (Travelodge) KG (Knights Inn) BH (Hawthorn Suites) & SE (or OZ for Super 8) PX (Dream & Night)?
500
A property wants to build a new rate plan, this is how they do it.
What is log into MyRequest--> Add New-->Rate Plan-->fill out the Rate Plan form and click Submit?
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