PM Systems
SPE
OTA's
Acronyms
SRP's
100
This system's original name is Softhotel
What is WynGuest
100
The tab used to close properties, SRP's and room types.
What is Modify Counter/Restrictions?
100
These are the major 3rd parties we support
What is Expedia/Hotels.com, Orbitz/Priceline and Travelocity
100
This is the Wyndham employee that supports GM's at the Brand level ie setting up promos, hotel internet inquiries etc.
What is their DOS (Director of Operations Support)
100
This is also known as RACK rate
What is LV0
200
This PM System is also known as IPTU
What is PRM (Property Reservation Management System)
200
The tab where you will find brand standards for specific SRP's (rate plans).
What is SRP Master for Internal Distribution (under Reports)
200
The OTA that must have the highest or equal to margin
What is Expedia
200
The Department in Parsippany that supports franchisees with consumables and property brand standards
What is the OSD (Operations Support Desk)
200
The Stay 2 and Save 15% Rates that show in both Brand.com and 3rd parties.
What is SDI/SDO
300
This PM System is being phased out in December of this year
What is Brilliant
300
The tab that allows us to see real time inventory and property status.
What is Rack/SRP Availability & Status?
300
The internal department that deals with OTA parity, visibility and mapping issues
What is Hotel Internet
300
The systems travel agents use ie. Sabre, Worldspan, Apollo/Galileo & Amadeus
What is GDS (Global Distribution Systems)
300
These non-refundable rate plans must be booked 7 days in advance to save 15%
What is SSP/SS1
400
This PM System can NOT close by room type
What is WynGuest (Softhotel)
400
The two places to confirm OTA Margins.
What is OTA Participation and W9 and Display Property Rates tab in the pull down change from Calculated rates to SRP rates.
400
The system that is used to resend a reservation to the property if they have not received it in their PM system
What is CMoR
400
The tool we use in MyPortal to pull up reservations and Arrivals Lists
What is PRM (Property Reservation Management)
400
The AAA/CAA rate plan
What is S3A
500
This PM System can not change their Guarantee/Cancellation policy, they need to send it here
What is Opera, they send it to Hotel.distribution@wyn.com
500
The tab to determine if a property is restricted or not
What is Status under Administration
500
These are the steps on checking Expedia Visibility issues before an Expedia Refresh should be completed
What is 1. Check Expedia for the date in question 2. Make sure the property is Participating in the OTA Merchant Program and take note of Margin- also check margin in Display Property Rates for SOE in SRP Rates pull down 3. Verify there is ample inventory by rooms types (ie each room type must have at least 2 to sell) 4. Verify that SOE is open 5. Verify SOE has inventory
500
The 2 letter codes that are used for each brand
What is DI (Days Inn) HJ (Howard Johnson) RA (Ramada) WG (Wingate) MT (Microtel) BU (Baymont) TL (Travelodge) KG (Knights Inn) BH (Hawthorn Suites) & SE (or OZ for Super 8) PX (Dream & Night)
500
This must be sent in to Hotel.Distribution@wyn.com before a new rate plan can be built. Bonus where is this found?
What is SRP Loading Form- Under Forms and SRP loading form- each brand has a specific form
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