Unit 1
Choosing a distinctly different style of communication from the conversational partner.
What is divergence?
This assessment data is something the patient describes about them self.
What is subjective data?
This type of question leads to introspection, greater depth of understanding, and behavior change.
What is circular question?
A disagreement arising from differences in attitudes, values, or needs in which the actions of one frustrate the ability of the other to achieve their expected goal.
What is conflict?
Repeating part of the message in the form of a query.
What is a restatement?
This statement describes the patient's human response to health issues and medical diagnoses.
What is nursing diagnosis?
A vague persistent feeling of impending doom.
What is anxiety?
A team training program that emphasizes improving client (patient) outcomes by improving communication using evidence-based techniques.
What is TeamSTEPPS?
In this conflict management style each party gives a little and gains a little.
What is compromise?
A nurse conversing with a patient from another culture alters their speech and phrases and allows time for processing the message because the patient has this.
What is limited language proficiency?
A registered nurse instructs the nursing assistant to turn a patient every two hours.
What is a nurse-prescribed order?
Not telling your patient all that you know (lying/omitting information).
What is lack of veracity? (or barrier to veracity)
This type of conflict is not clear-cut and issues are hidden among subtle behavioral manifestations.
What is covert conflict?
An intentional (limited) sharing of relevant personal data used to enhance the nurse-patient relationship.
What is self-disclosure?
Using purposeful reflection and analysis to make decisions.
What is critical thinking?
A problem when there are two or more conflicting but equally right answers.
What is an ethical or moral dilemma?
Links acute care with primary care approaches through coordinated acute care and community-based health services.
What is continuity of care?
This is a structured format to resolving workplace conflict, especially in team meetings. Hint: it is part of TeamSTEPPS.
What is DESC?
Discussing patient achievements and patient centered plans for the future are activities relevant to this phase of the patient-centered relationship.
What is termination phase?
This interdisciplinary tool has replaced traditional nursing care plans.
What is electronic longitudinal plan of care?
A standardized, structured verbal communication tool used to convey the most critical information.
What is SBAR?
The goal of interprofessional relational ______________ is to produce a "synthesis of information such that outcomes are more than additive."
What is collaboration?
This is a comment is generally delivered to decrease your status and enhance the status of the person delivering it.
What is a putdown?