Unit 1
Choosing a distinctly different style of communication from the conversational partner.
What is divergence?
This assessment data is something the patient describes about them self.
What is subjective data?
A form of focused questions that look at how other people within the patient's support circle respond to a patient's health issues.
What is circular question?
A disagreement arising from differences in attitudes, values, or needs in which the actions of one frustrate the ability of the other to achieve their expected goal.
What is conflict?
Strategy used to broaden a patient's perspective or when the nurse needs to provide a sharper focus on a specific part of the message.
What is a restatement?
Defines the art and science of nursing. It is imperative to nurses as medical diagnosis is to physicians, nurse practitioners, and physician assistances.
What is nursing diagnosis?
A vague persistent feeling of impending doom.
What is anxiety?
A team training program that emphasizes improving client (patient) outcomes by improving communication using evidence-based techniques.
What is TeamSTEPPS?
In this conflict management style each party gives a little and gains a little.
What is compromise?
Requires knowing what to say, and how, when, where and why to say it.
What is Cultural Language Competence?
A registered nurse instructs the nursing assistant to turn a patient every two hours.
What is a nurse-prescribed order?
Any deception (lie or omission) that erodes trust in care providers.
What is a barrier to Veracity?
This type of conflict is not clear-cut. The conflict issues are hidden. It may be manifested in subtle ways.
What is covert conflict?
Providing limited information about one's personal life or opinion.
What is self-disclosure?
Basis of all our clinical reasoning, problem-solving, and decision making.
What is critical thinking?
Arise when an actual or potential conflict occurs regarding principals, duties, or rights.
What is an ethical or moral dilemma?
A multidimensional, longitudinal coordination of care by different providers across clinical settings in an integrated manner over time.
What is continuity of care?
This is a structured format to resolving workplace conflict, especially in team meetings. Hint: it is part of TeamSTEPPS.
What is DESC?
Discussing patient achievements and patient centered plans for the future are activities relevant to this phase of the patient-centered relationship.
What is termination phase?
This interdisciplinary tool has replaced traditional nursing care plans.
What is electronic longitudinal plan of care?
A standardized, structured verbal communication tool used to convey the most critical information.
What is SBAR?
Includes activities that promote active participation by each discipline involved in the patient's care.
What is collaborative practice?
This comment is generally delivered to decrease someone's status and enhance the status of the person delivering it.
What is a putdown?