Order processing and management
Ongoing shipments with (hopefully) define shipping deadlines
Team we tell customers to reach out to when Stemcell owes $ to an institution etc.
Who is Accounts Payables?
TANN
What is the item category for free-of-charge?
Full name of ATP
What is Available to Promise?
Deals with complaint cases in CS
Create subsequent orders in this process
What is a call-off order?
Our HR for CS
Most common SAP tile to use for checking open SOs
What is List of Sales Orders tile?
Priority 1 and 2 on SAP.
What are the delivery priority codes for Hold (Cells) and Key Accounts?
Stem Wellness, Benefits, Family Assistance Plans are located here
What is Scoop?
Process needed to do when you need to give "$" back to customer due to a mistake.
What is a credit memo?
Department we send the Certificate of Liability Insurance to.
Who is the insurance team? (insurance@stemcell.com)
What is Monitor Product Availability?
Part ID 70500
What is an example of a Leukopak fresh order?
Reach out to this team when there is an Amber Road delivery block
Trade Compliance
Email used to send inquiries regarding Environment Health and Safety.
What is safety@stemcell.com?
What are the order types for credit memo, debit memo, RMA (returns)?
10 days
How many vacation days can you carry over to the following year (and to be used by June)?
Person who will NOT get kicked out of this Friday's event at Good Co.
Who is Yang?
Name of a member from the Inventory team that you can reach out to if you have an urgent 1710 to 1710 linking request
Who is (e.g. Felizardo, Hannah, Armenio, Ken)?
Department that deals with documents such as FAR 52.204-24
Who is the Legal Team?
3 Types of SAP conditions codes and what they mean
What are ZFMN (Freight override), ZMPP, ZDCP, etc.
When is the last day to use up our benefits?
Started the whole "It's Friday anddd...Saturday, Sunday!!"
Who is Iain?