Timelines & Deadlines
Initial contact with the insured must be made within this timeframe of receiving a new claim.
Answer: What is within 2 hours?
This is the initial advance payment amount to consider for a policyholder's immediate needs.
Answer: What is up to $5,000?
This virtual inspection tool should be used for interior and exterior scans on field-adjusted claims when safety or access issues exist.
Answer: What is DocuSketch?
Onsite inventorying by a vendor can be considered for inventories exceeding this many items.
Answer: What is 250 items?
Every monthly status letter should include this key ALE-related date.
What is the Period of Restoration (POR) end date / expected ALE end date?
Inspection notes must be entered within this many business days from the inspection.
Answer: What is 2 business days?
This person must approve the use of the Macro Inventory Tool before it can be utilized.
Who is your FLM
What is the goal for average overdue activities per day?
For asbestos abatement with a limited scope (like flooring mastic removal), you can refer the estimate to this vendor for review.
Answer: Who is Wardlaw?
When creating a total loss estimate using the Valuation tool, this should be completed by the adjuster.
Answer: What is a 360Value scope sheet?
A Contents ACV payment must be made no later than this many days from the receipt of the claim.
Answer: What is 45 days?
When the Large Loss Advance Calculator recommends an advance of $375,000 or greater, items exceeding this value must be identified room-by-room during a recorded statement.
What is $5,000 per item?
Before creating a valuation for a total loss, you can gather information from realty websites like Zillow, Trulia, or this one.
Answer: What is Redfin or Realty.com?
If a vendor's estimate is less than this dollar amount, you can write a comparative estimate in Xactimate instead of sending it to Wardlaw.
Answer: What is $50,000?
In a total loss scenario where the policyholder fails to provide ages for destroyed contents, this percentage of depreciation may be applied after 3 attempts to get the information.
Answer: What is 75%?
Adjusters must respond to supplement requests within this many business days.
Answer: What is 10 business days?
An advance payment up to this percentage of the Personal Property Limit may be considered when contents are an obvious total loss.
Answer: What is 30%?
When using a vendor for a non-salvageable inventory, the adjuster should provide them with this template.
Answer: What is the Non-Salvage Vendor Instruction template?
Name one of the approved Managed Repair Program vendors for collaboration on estimates in XactAnalysis.
Answer: Who are Paul Davis, Alacrity, or BrightServ?
ALE payments made using FRV or a negotiated amount may generally be paid in increments of this duration.
What are 3-month increments?
A recorded statement should be completed and uploaded to the file no later than this many calendar days after assignment.
Answer: What is 7 calendar days?
These payments may be issued without a PSA even when the total exposure exceeds the adjuster's authority.
What are advance payments, emergency services, hotel per diem, negotiated bulk items, initial hotel invoices, and up to three months of stipend?
The six Large Loss documentation prompts that should chronologically tell the story of the claim include Initial File Review, Initial Contact, Inspection, Investigation, Coverage, and this final item.
What is File Status / Plan of Action?
An expense payment should be issued when someone is hired by the adjuster for this purpose.
Answer: What is to aid in the investigation/handling of a claim?
These two types of ESX files are the only ones that can be imported for structural estimating without needing BCM approval.
Answer: What are Hover and EagleView?