Triage
The statement that provides us with the Beneficiary's original plan
Health Education Approved Resources are located where
Who can be triaged if the not present?
a minor incapable of making appointments for self - - as long as, the caller can provide the needed information
What is the definition of a Crisis Call?
H - Harm to self/others
A - Abuse/Assault
D - Distressed, unstable, incapacitated caller
Process for a frequent caller with unchanged symptoms, medications, diagnoses since last call
if nothing has changed - triage with disposition no lower than Call MD - NOW
What should be done as soon as symptoms are mentioned ?
What is Rule out 911 ?
Using the Shingles Education topic -
Can I catch shingles from my grandmother?
No, you cannot catch the shingles BUT if you haven't had the chicken pox or developed immunity to the chicken pox, you could develop that virus.
who completes the intake section ?
the first person to take the call
What should you do if you question a possible crisis call?
2 weeks
This section provides open-ended (Who, What, When, Where, Why, How) questions.
What is the Assessment Questions Tab?
Mednet - Heath Education Tab
YES - you should accept and rule out 911 before connecting to a licensed RN
How should you reach out to lead?
With completed Crisis Call Template
What should you do if a Beneficiary becomes obscence during the interaction?
provide one calm, professional warning that the call will be terminated if the behavior continues.
Can service these clinical calls without licensure
What are 911 & Poison Control?
what format should the reason for call be charted in for a health education call ?
what is the question being asked & reason
A nurse can generate a sick slip for a Beneficiary when...
Disposition is Home Care & has infectious related symptoms
Which guideline disposition auto marks as a crisis call?
Mental Health - 911 and ER
Who is contacted for Oconus Beneficiary emergencies?
ISOS
do you have to be licensed in the state to service a health education call?
Yes
3 attempts, made immediately, one after the other
Does the following statement meet the HAD criteria ?
I often think my family would be better off without me and my trouble.
Yes - passive suicidal ideation
What should be documented every day?