Progressive Home/ASI
Homesite
Nationwide
Plymouth Rock
Wild Card
100

Ineligible Roof

Roofing Type and Age

100

Unacceptable Dwelling Types

What is Barndominium, Commercial Buildings, Earth homes, MH, Tiny homes, and Yurt 

GL: Unacceptable Dwelling Types

100

Hot tubs are acceptable AND there are no rules OR underwriting criteria regarding hot tubs.

What is Swimming Pool/Trampoline/Hot Tub

100

What are the States that Plymouth Rock covers.

What is CT, NH, NJ, NY, PA

(All)

100

1.Gather/Confirm personal and property info, 2. Review Options, Coverages, Pricing, 3. Shop Multiple carriers, 4. Start Policy

What is New Quote Procedures > Set Expectations 

200

Suggested expectations script for customers

New Quote Procedures

200

Can not exceed more than 2 layers of material

Acceptable Layers of Roofing 

GL: Roof Type & Age 

200

Roofs should not have more than 2 layers and must meet inspection criteria.


What is Roofing

200

Animal with a History of Biting is what?

What is an Unacceptable Risk

200

Mortgage company's name. Loan closer's name or mortgage company contact. Contact phone number. Email address. Loan closing date. Loan number / What is needed for a Mortgage Clause

What is Mortgagee Clause & Document Requests for Fulfillment Team

300

Existing Damage/Renovations

HQX Home Discovery

300

Receipts and Credit Card statements are considered what?

What is proof of ownership for personal property 

GL: Coverage C: Personal Property / Personal Possessions 

300

Up to 2 roomers/boarders are acceptable as long as they are not short term. Contact Nationwide Underwriting for any questions on acceptability.

What is Occupancy Type

300

When a customer states unsolicited calls have been received through Call Me Now, what do you do and Name that Guideline.

  • Apologize for the inconvenience.
  • Submit a ticket through the IT Help Service Portal (type "Help" in browser) to block customer's phone number from Call Me Now functionality.
  • Select "General Issue."
  • Include the following information:
    • Customer's name.
    • Customer's state of residence.
    • Area code & phone number.
    • Progressive's number that the call was generated from.
    • Request to block the number from Call Me Now on progressive.com for 1 year.

GL: Call Me Now Customers

300

Hours of operation for premier team
M-F 9-9 Sat 9-6

What is Call Handling for PAA Premier Team Products 

400

Manufacturing, product assembly or product repair work is being conducted on the premises

What is the Business Guideline 

400
Next Day

What is the soonest a Homesite policy can become effective 

GL: Effective Date Changes After Upload 

400

Wood burning stoves are acceptable only as a secondary Heat Source

What is Heating/Cooling Guideline 
400

Not considered a third-party person (non-third party)

What is 

  • Named insured (NI), spouse of NI, or state-recognized marital partner.
  • Co-Applicant/additional named insured (other than spouse), are no longer a third party once they are listed on quote & at that point can purchase policy.
  • Power of Attorney/Guardian of Adult with valid proof. 
  • Communications assistants/operators for callers with a hearing disability.

GL: Third-Party Quotes

400

Properties on mountainsides, cliffs, bluffs, or over water

What is Insured's Address/Dwelling Location

500

Can we quote a Co-Op?

Dwelling Type  (Condo)

500

Arkansas, Florida, Alaska, Hawaii

What are states that Homesite does not write HO3

GL: Skittles Chart

500

Where can you find the homes that are ineligible for coverage in Georgia (i.e. Bryan County, Camden County, Glynn County)

What is the Coastal Exposure Guideline.

500

Fracking or Other Extracting Operations

What is an Unacceptable Risk (Business)

500
  • Accidents arising out of processing of data by a computer system
  • Decay
  • Deterioration
  • Nesting or infestation by birds or animals
  • Rust or other corrosion
  • Settling, crackling, shrinking, or expansion
  • Wear & tear
What is Equipment Breakdown
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