TOOLS
This is the central hub where we create, manage, and maintain customer accounts, handle inquiries, track requests, resolve issues, and ensure all customer-related interactions are accurately recorded and efficiently processed.
What is NGSFS?
This denotes the designated service center where customers are advised to bring appliances that are broken, faulty, or otherwise in need of inspection and repair?
What is ASC?
It is is a premium display technology developed by LG for its advanced LED-backlit LCD televisions.
What is QNED?
This is the area of Australian Law in which all manufacturers are held responsible for the injuries and damages those products cause.
What is PLI?
It is a basic guarantee provided by the manufacturer or seller that covers the repair of a product if it has defects or malfunctions within a specified period.
What is SW?
This serves as our comprehensive almanac of information related to LG’s products, operational processes, policies, and guidelines, providing a centralized knowledge resource to support accurate decision-making, consistent service delivery, and effective issue resolution.
What Is KB?
This identifies the specific point within the process at which the current action is being executed?
What is WIP?
A receipted invoice constitutes a commercial instrument that integrates a formal demand for payment, inclusive of an itemized breakdown of applicable consumption taxes, with an authenticated acknowledgment indicating that the purchaser’s financial obligation has been discharged in full.
What is PTI?
LG within Foundever’s operations is distributed across five geographical regions: PH, CI, AP, AI, and UK, with LGUK specifically representing the United Kingdom region as part of this broader organizational structure.
What is LGEAP?
It is a governing mandate protecting consumers in buying products and services.
What is ACL?
This is the tool we utilize to support accessibility and timekeeping within LG’s operational processes, enabling more efficient workflow management, improved compliance with internal procedures, and better tracking of time-related activities across tasks and responsibilities.
What is AWS?
This refers to the condition whereby the product’s expressly stipulated warranty coverage—whether defined by a specified duration of time or an established mileage limitation—has lapsed, thereby releasing the manufacturer from any further contractual obligation to repair or replace defective components without charge.
What is OOMW?
It is a modern screen technology where every single pixel creates its own light.
What is OLED?
This department is composed of personnel responsible for approving technician allowances in instances where the projected trajectory exceeds $200.
What is FSR?
It is a special warranty offered by the manufacturer or seller during a promotion. It may provide longer coverage, extra benefits, or added protection for a limited time and usually comes with specific terms and conditions.
What is PW?
It is an evaluative tool through which the precise and firsthand description of a customer’s concern may be examined and documented with accuracy and immediacy, thereby facilitating a more exact representation of the actual circumstances surrounding the issue encountered with the purchased product.
What is TPS?
As a measure of final recourse, in the event that the customer declines all remedial options presented by the representative and subsequently expresses a preference for a replacement of the purchased product, such a request may then be considered.
What is NRR?
This refers to a concise written notation or descriptive inscription through which the customer may ascertain the particulars, specifications, and identifying characteristics of a purchased product.
What is CS?
This department is primarily responsible for managing online inquiries from prospective customers who are interested in purchasing LG products.
What is OBS?
This is an independent government regulatory agency responsible for enforcing laws and regulations related to market competition, fair trading practices, and consumer protection, with the objective of promoting a competitive marketplace, preventing anti-competitive conduct, and safeguarding consumer rights and interests.
What is ACCC?
A tool or software used to remotely control the TV of the customer made possible using the internet?
What is ROS?
It is a mandatory performance objective that must be successfully achieved by every agent upon completion of the training session as a prerequisite for endorsement to Production.
What is KPI?
An HE Specific process where in selected TV Models from 2017 and up had an known issue which LG decided to cover for 3 years
What is WFPOP?
This department is tasked with managing inbound calls from dealers encountering issues or concerns related to LG products.
What is DDS?
It is a separately purchased service plan that extends beyond the coverage provided under the manufacturer’s standard warranty, offering additional protection for repairs, defects, or certain types of damage after the original warranty period has expired, often for an extended duration and subject to specific terms, conditions, and limitations.
What is EW?