Greeting/Intro
"Hi and welcome to Turo Support, {{Agent.FirstName}} speaking. What can I do for you today?"
vgreet2
"We still need a few more photos for your account review."
vdocreqmore
"I sincerely apologize but I don’t have access to the specific details of your case."
vpb1
"Turo undertakes extensive screening to preserve the safety of the marketplace. The system looks at a variety of factors when reviewing accounts."
vwhy1b
"Are you experiencing issues receiving text messages?"
vshortcode2
"Since I haven't heard back from you, I'm going to have to close this chat session. Thank you for reaching out today. If you'd like to contact Turo again, please feel free to open a new chat session or continue getting support on this same issue by clicking the appropriate button in this chat window. Have a great day!"
2_Unresponsive User
"A photo of you holding the driver’s license next to your face."
vdocselfie
"It does appear that your account was marked ineligible for booking by Turo's internal system. This means that you are only eligible to list vehicles, not book."
vreject
"I apologize that I am unable to assist you in the way that you have requested. Unfortunately, our supervisors are unable to receive chats or phone calls."
vdeesc1
"Unfortunately, Turo's Cancellations Team does not have a chat line. Please call them at 1-415-963-4109 and they will be able to assist you with your rebooking/cancellation."
vcancellation
"Before we begin, may I please have your: 1) full name; 2) date of birth; and 3) either the phone number or email address associated with your Turo account?"
vauth
"Thank you for uploading, however we are unable to accept scanned photos. Please take a photo of the documents directly so we know that they are in your possession."
vdocscan
"In order to appeal this decision, you will need to have a clean motor vehicle record for a minimum period of ENTER_NUMBER years. You may contest this decision no earlier than ENTER_DATE."
vdisMVR
"I can confirm that your case has already been escalated. I’ll include information about our conversation on to your case notes. You’ll be contacted via email as soon as possible."
vtime2
"With regards to your concern, please take a look at this link to see if it answers your question.
https://help.turo.com/en_us/adding-a-driver-to-a-trip-HksENgV5
If this does not resolve your issue, please let me know and I can transfer you to the appropriate team that will be able to provide further assistance."
vsecondarydriver
"I appreciate your patience, however I am still reviewing your account. May I continue to place you on hold while I complete my review?"
vhold2
"I see you’ve run into an issue with our automated verification process because <SELECT_ONE_OR_MORE_OF_THE_FOLLOWING_it’s too blurry/the image is too dark/there’s a glare/the document is cut-off/it’s not a photo of a physical document>. I’ve reset the flow so you can try again."
vmitekreset1
"It does appear that your account has been restricted. I don't have any information as to the reason for the restriction, however, I can put your case through for the review team to take a second look. They will get back to you via email after they have reassessed your account."
vban1
"What I can do is move your inquiry to email. After this chat, I can send you an email detailing notes from our conversation. Simply reply to the email with your concerns and a supervisor should be in contact."
vdeesc2
"With regards to your concern, please take a look at this link to see if it answers your question.
https://help.turo.com/extending-or-shortening-your-trip-BypBE4eVc
If this does not resolve your issue, please let me know and I can transfer you to the appropriate team that will be able to provide further assistance."
vextend
"Now that we have resolved your issue in regards to VER_ISSUE, I will be transferring you to the OTHER_LOB to assist you with OTHER_ISSUE."
vxfr2
"For your convenience, we can move this to email or you can chat back in once you’ve gathered the necessary documents. Which would you prefer?"
vdoclongwait
"Please know that we look at various factors when determining the status of your account. Providing documentation does not guarantee its reactivation but will help in our decision. We apologize in advance, but we will not be able to review any accounts with partial or missing documentation."
vdis2
"I sincerely apologize, however, our decision is final. The only information I can provide is from the email that was sent by the review team. I can resend that, if you'd like."
vwhy1c
"With regards to your concern, please take a look at this link to see if it answers your question.
https://help.turo.com/en_us/detailed-explanation-of-protection-plans-or-us-hosts-ByMOIVxEc
If this does not resolve your issue, please let me know and I can transfer you to the appropriate team that will be able to provide further assistance."
vhostinsurance