Error Codes
What are the 4 household member error codes?
P2391/P2427/P2525/P2526, There can be up to 2 for each quote.
What state can we do food delivery?
NC
Does Nat Gen offer auto coverage in Alaska?
No, we also do not have any companies to refer to.
What is the Maximum agreed value for Nat Gen on a motorhome?
$300,000
(Good Sam RV)
What RA page can you find links to all the underwriting guides?
Household and Specialty Vehicle State/Firm-Specific Overview
Can you override error code P2314?
No we cannot. They will have to pay in full
P2314 - DriverNumber :1 - has a prior policy that has NSF cancellation. Pay plan restricted to pay in full. System supported because of NSF's. Cannot override
What 3 things do we need to let the customer know if they want liability only on a financed vehicle?
1. The lienholder cannot be added to the policy, the vehicle will be listed as owned.
2. They may have forced placed insurance put on their car note in addition to how much they pay for their car each month and it is EXPENSIVE.
3. (Most importantly) If there is ANY damage to the vehicle they may be responsible for the total amount of damage up to the cost of the car, sometimes even if its not at fault.
What states do we not add violations in till they are convicted?
CA, NY, NC and VA.
(NPS&DA States page)
Will Nat Gen insure a Park Model trailer?
No, Park model trailers may have a peaked roof and are normally used as a mobile home. Most park model trailers have vaulted ceilings with lofts, and can have cedar, aluminum, vinyl, or split log siding. The wheels are usually removed and the trailer is frequently skirted. This risk is unacceptable per NGIC’s underwriting guidelines.
(Sales Rv and 3rd party training packet pg 17)
De we allow exclusions on Idaho Rad 6 Value?
Yes
What is error code S2835?
How do we fix it?
DriverNumber : 1 - Driver's license status can't be changed from what is indicated by the MVR. Please collect the proper documents first to remove this rule or change the driver status to "Excluded driver".
Typically internet started quotes and they will need to rebuild to fix this.
What is the Plan code when a customer is going from Agency to Direct?
The plan code will always be BK.
How long is the waiting period for Roadside?
72 hours
(NPS attachments)
Will Nat Gen insure a stationary RV that is skirted?
Can I list 2 business use vehicles on a Montana Rad 7 policy?
No, only one Business Use or Artisan Use vehicle can be on a policy
What would we do if error code P2309 is coming up and the prior policy cancelled due to not receiving proof of residency.
Collect the proof prior to override and add quote notes. Have agent upload proof in NPS & email proof post-bind to service@ngic.com
What 3 questions must be answered "No" to for the customer to be eligible for a NNO?
1. Do you own a vehicle/motorcycle?
2. Does anyone in your household own a vehicle/motorcycle?
3. Do you have regular access to a vehicle?
Can we add physical damage coverage on a 2004 rural carrier vehicle?
Acceptable if the vehicle is used on the mail route and is being financed.
Can we insure a Ford F550 that has a load capacity over 1 ton if they do not have a towable RV with us?
No, a towable RV is required to insurance anything over 1 ton.
Sales Rv/ 3rd party training packet (Pg 19)
No, They have to meet the following requirements.
▪ No driver on the policy has any violations or chargeable accidents in the 12 months prior to the policy effective date.
▪ No driver on the policy has any major violations.
▪ No more than one chargeable accident in the experience period.
What state is S2833 error code in?
What is the process to fix it?
This is a Kentucky code.
For Michigan, what error code comes up if the customer does not meet group eligibility requirements?
S2693 - Policy is unacceptable due to not meeting group eligibility requirements?
On APP, how many days will Hospital room indemnity provide coverage?
How much per day?
Pays $125 per day up to 365 days
Is storage option available for a peer -to peer Rental Rv?
No, It is restricted
(Pg 36 Sales RV, and third training packet)
For Ohio Rad 7 value, what coverage is available while in Mexico?
Provides physical damage coverage for any accident that occurs in Mexico within 50 miles of the United States border. Selection of coverage requires:
▪ Comprehensive and Collision coverages.
▪ Repairs to be completed in the United States. Note: Coverage does not include the cost of towing the vehicle back to the United States.
▪ Liability insurance to be purchased from a licensed Mexico insurance company and proof of coverage is required at the time of loss.
Note: Coverage does not cover towing and labor or rental reimbursement