Endorsements
Where can we find the driver endorsement guidelines ?
KIP
Where can the customer go to make a payment off the phone?
App/Online
SpongeBob Aired on which TV network?
Nickelodeon
Start every call by greeting the customer and ______ their contact info.
Verifying
True or False : KIP is to be used before reaching out to QQ
True
Where is the "endorse policy" function on the policy summary screen (NPS)?
I need to
Can a non listed driver make a payment on a policy?
Yes
Egypt is on which continent?
Africa
Can a Spouse Cancel a policy for a married couple?
Yes, if the spouse who is named insured is aware.
Which KIP article outlines the process of signing up on our mobile app?
Customer self service
Who primarily has the authority to make endorsement changes on a policy?
Named Insured
What is used while gathering apay info?
Secure Pause
What year did the Great depression Occur?
1929
False
Where is KIP located?
Intranet / SharePoint / NATGEN home page all acceptable.
What date do we remove a VEH involved in a total loss accident?
Day after the loss
A _____ is needed when a refund check has not made it to the customer and needs to be re issued to a new address.
Stop payment
In the Movie Star wars, Jango Fett is from what race ?
Mandalorian
Every 90 days we must review the __________ on the policy to assure we have the most up to date information.
Underwriting
What should you do if you find wrong / out of date information in KIP?
Submit KIP feedback
When can we backdate the removal of a vehicle? (get 1 /3) right)
Total loss, proof of sale submitted, Never purchased
How many days does NATGEN require the account holder provide to update account information or change a draft date?
10 days
7-8(7+5) + 2 = ?
-87
At the end of of every call we should always review the _____ date, _______ Due, and any outstanding __-___
Due, amount, to-do's
Which Kip article shows you Accidents and Violations experience periods? (How long an accident or violation counts against a customer's risk(
State UW Guide / Product specific