POS
Upon initial invoice write up, which customer type should be selected to write up a National Account boss?
Fleet
By selecting "Fleet" you will be prompted to search the National Account name or account number provided by the driver.
Which National Account should you select if the Amazon DSP pays for their own services?
Amazon-Independent COD National Account 32221235A
What is Enterprise Rental's preferred tire?
Primewell
ERAC prefers the Primewell tire or least expensive option.
What is a Geotab G09 device?
GPS/Telematics Tracking Device
A vehicle tracking (telematics) device that provides valuable data/notifications to the FMC
Who do you call if you have a question about or a lead for a National Account?
BSRO (RAM) Regional Account Manager
or
Bridgestone Support Center
888-528-0798 or BridgestoneSupport@bfusa.com
Where do you find the National Account requirements and authorizer information?
National Account Tab (Green)
What does DSP mean?
Delivery Service Partners
What is one of the most important aspects of maintaining a successful relationship with your local ERAC Branch Managers?
Maintaining a consistent communication cadence.
Keep in mind Branch Managers change often.
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Which customer segment are we authorized to install Geotab devices?
Fleet Management Companies (FMC)
What repair authorization platform is used for most National Accounts transactions?
Auto Integrate
It is crucial to utilize AI approval process by entering the proper vehicle information, VIN, Current Mileage, and Tread Depths to minimize turn-around times and get proper approvals and sales credit on every transaction.
What information is required to be entered on the Ship-To?
Company's name and mailing address. (Headquarters, regional office, or branch)
This data helps determine what businesses BSRO is interacting with at a local level. It is VITAL we capture this information in order to grow your store’s and BSRO’s B2B Business.
What is the preferred tire for Amazon DSP vehicles?
Firestone Transforce HT/CV
Sizes available for their most common vehicles.
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Which button should be selected for an Enterprise LOFR?
Rental 6qt. LOF with Rotation
Selecting the Rental 6qt. LOF with Rotation will properly bill the boss. Other selections or removing the tire rotation may result in a charge back.
Where do you find billing and training materials for Geotab?
SPD
By searching Geotab on SPD you will find training installation videos, troubleshooting guides, SOP's, and Geotab updates.
How do you send the Firestone National Account Application to a Boss?
Click on the Email icon on the right side of the screen.
The "National Account Letter" can be found on SPD and you email the letter through SPD, NOT the link to the application found in the letter. Reach out to your RAM or Bridgestone Support if you have questions.
What vehicle information is required to transact a National Account ticket?
Full VIN, License Plate/Unit Number, Tread depths, current odometer reading.
Which Fleet Management Companies (FMC) are currently working with Amazon?
Element, LeasePlan and Merchants
Where do you find the proper oil type and amount for ERAC vehicles?
SPD
By searching Enterprise you will find a list "Enterprise Rental Car LOFR Oil Type and Amount by Vehicle".
What role does BSRO have with this Geotab partnership?
Labor Installation Only
We provide labor only, national account boss supplies the Geotab parts.
Who do you contact for National Account chargebacks, rejects, or billing questions?
The Billing Support Team
FNAHelpDesk@bfusa.com
Be aware you will receive an auto-reply when you send the email to the inbox. Please wait 1-3 business days for them to reply. Be patient, they are experiencing staffing constraints like everyone else.
What is the warranty period for batteries for National Account Bosses?
Die Hard batteries are 90 days for commercial use vehicles.
Interstate Batteries should still be warrantied per applicable policy.
In what application (App) is the Amazon Redeployment Multi-Point Inspection completed?
Record360
Where do you find the appropriate selection to bill an Enterprise Diesel Oil Change?
Jobs List/SPD SOP
By searching "Enterprise Diesel Oil Change" on the Jobs List in the POS or SPD.
What is the last step of the Geotab installation process?
Register device and confirm proper installation.
Navigate to install.geotab.com or installmygps.com web page via Chrome on the store iPad and enter the requested information and click "Log Install". You may also call Geotab at 800-397-7102 to register the Device.
A business with several vehicles in their fleet and utilizing multiple stores for service, should be set up as what type of account?
A National Account
If the account is set up as a Dealer Commercial, they will have to be set up manually in each store's POS, and they may not receive consistent pricing.