Handling Cash
How much money is allowed at the teller station?
$10,000 ($2000 in top drawer)
Someone wants a loan of a couple hundred to help with the holidays
Small Loan Program
A customer comes in to deposit cash and tells us about their weekend vacation to Dollywood? What should we tell them about?
Plus Package
What account requires you to be 50 or older to open?
Primeline Checking
Who is the Drawer?
The account holder or someone that person has authorized to sign the check
How many times can you recount money?
Unlimited; count until you feel comfortable
What home loan is reusable?
Home Equity Line of Credit
A couple expecting their first child arrives to deposit money received from the baby shower. What options can you recommend?
Minor Savings Account
What account requires a minimum balance of $500 or $8 monthly fee
NOW Checking account
Who is the person to which the funds are to be paid?
Payee
What do you do with mutilated money?
Place in second drawer until it can be transferred to the Vault Teller
A builder wants to flip a house
Construction loan
A couple comes in asking about a college savings plan
Education IRA
How much is the minimum daily balance for a classic checking account?
$300
What is a drawee bank?
The bank on which the check is drawn
What should you do when you accumulate too much in your teller drawer?
Complete a cash-in transfer ticket with another teller
Customer comes in needing loan for all new kitchen equipment
Installment loan
What account pays out on October 31st every year?
Holiday Club
What account requires no minimum balance and $25 to open the account?
Free checking account
What is a check drawn by the bank on itself?
Official check
What should you do if the customer claims you do not pay him the right amount?
Keep money in sight, recount the money, ask the customer to recount the money, then call your supervisor
A customer has bought a new vehicle before selling their current vehicle
Demand Loan
A customer has plans to retire in five years and has cash sitting at home waiting for retirement. What should you recommend?
The Traditional IRA (Individual Retirement Account)
What checking account offers the statement on a CD?
What is the MICR number
magnetic ink character recognition on the bottom of the check