Customer Service Acronyms
DRM
Dealer Relationship Manager
System that the Credit and Funding department uses to access originations documents
What is CARS
This fast-food chain is well-known for providing exceptional hospitality to its customers and employees
What is Chick-fil-A
This car brand ranks the highest in satisfaction among Premium cars
What is Lexus
KPI
What is Key Performance Indicator
The name of the website where Santander customers can find educational videos
What is Santander Learning Center
This grocery store has the happiest employees, and therefore, happy customers
What is Trader's Joes
This car brand ranks the highest in satisfaction among Mass Market SUVs/Minivans
What is Mitsubishi
CX
What is Customer Experience
The name of the website that is accessible through Dealer Connect and provides approved SC Dealer’s relevant, real-time functionality
What is Dealer Portal?
This coffeehouse delivers hyper-personalized experiences making it a personal favorite for customers
What is Starbucks
This car brand ranks the highest in satisfaction among Trucks
What is Nissan
AHT
What is Average Handle Time
The name of the system that allows dealerships to electronically transmit credit applications and other documents to finance sources
What is DealerTrack
This online shopping company is ranked top on the Customer Service list due to their self-service
What is Amazon
This car brand has the best customer service for dealer service
What is Lexus
CSAT
What is Customer Satisfaction
The name of the new phone platform that SC is transitioning to
What is Genesys
This store is known to send heartfelt cards, pet portraits, and flowers to grieving customers
What is Chewy
Named one of the top three automakers with the best new car warranty in 2023
What is Hyundai/ Kia/ Genesis