$30 Wifi Only, $50 5GB, $70 10GB.. all plans include unlimited talk and text
100
What Data Devices do we offer and how much is the monthly line access?
Tablets and Jetpacks $10
100
What is the return/exchange time period & how many returns/exchanges are allowed within that time period?
One exchange is allowed within the 14 day WFG period.
100
What is this number (1-855-OUR-WAAR)?
1-855-687-9227 (Retention Hotline)
100
Device Payments are split into how many months?
24
200
What are the basic phone plans?
$15/mo 300 minutes
$30/mo unlimited minutes
200
True or False: Data only plans are the same cost as the New Verizon plans.
False: Data only plans do not have voice services
200
How many days does a customer have to return equipment and not be charged the activation fee?
3 days
200
What features are available with the New Verizon plans at no additional cost?
- Unlimited Minutes
- Unlimited Messaging Domestic and International
- Mobile Hotspot
- 5GB of Cloud Space
200
Is there an upgrade fee when signing a device payment agreement?
Yes, $30
300
What are the extra data options and when do they expire?
$5 500MB 30 days - $10 1GB 90 days - $20 3GB 90 days
300
Jetpacks can connect up to ________ devices.
10
300
When a customer does an Early Device Payment agreement, how many days do they have to return previous equipment?
14 days.
300
What is NPS and explain the scoring scale?
1 to 6 – Detractor
7 to 8 – Passive
9 to 10 – Promoter
300
Customers must pay what percentage of the device in order to upgrade?
100%
400
Provide all Prepaid Jetpack pricing.
$15/wk 500MB, $20/mo 1GB, $35/Bi mo 2GB, $60/Bi mo 5GB, $100/Bi mo 10GB
400
True or False: The universal SIM provided in the iPads works with all carriers.
False: You must use a Verizon SIM in order to activate on Verizon service.
400
Customer returned their device. How do you cancel the device payment agreement?
Location who does the return must call into CORE and cancel the device payment agreement.
400
What is Go90 and what additional benefit do you receive when you download go90?
go90 is a social entertainment platform, built for the mobile-first generation, offering access to live and on demand video wrapped in a social experience. You get an extra 2gb of data for 3 months as an added benefit.
400
True or False: Customer purchases a phone at full retail cost and activates it. Customer is charged a $30 fee.
True.
500
What does the 4G LTE Sim Activation Kit include?
Sim card, first month of service, unlimited talk, text, 2GB
500
Whats the New Verizon Data Only Single Line plan that became available 1/26/17?
$10/1GB plus line access fee
500
True or False: The customer does not want to pay the activation/upgrade fee. You may call your account manager and get the fee waived.
FALSE. Customer service cannot waive the fee either.
500
What is Verizon cloud and what does it do?
Verizon Cloud offers secure online storage to back up and sync your important contacts, photos, videos, music, documents, call logs and text messages.
500
What are the benefits of Device Payment?
Affordable monthly payments without finance charges, upgrade faster, save on bill